Job Description
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
In October 2024, Universal Music UK brought together two iconic music labels, Island and EMI Records, to create Island EMI Label Group. The new powerhouse label group is designed to help deliver our strategy to support artists from the wider Universal family, linking closely with US label partners REPUBLIC Corps, and Interscope Capitol Labels Group.
Blending these labels brings Island's unique ethos of launching pioneering and influential global artists such as Bob Marley, U2, Amy Winehouse, Hozier and The Last Dinner Party, with EMI's illustrious history and roster of diverse acts from the UK, including Sir Elton John, Queen and Metallica.
The label group is also home to a star-studded US and international roster which includes artists such as Taylor Swift, The Weeknd, Ariana Grande, Drake, Lewis Capaldi, Noah Kahan and Chappell Roan.
This is an exciting role within the Island EMI Label Group, as part of the label Direct-to-Fan cross-functional team. You will be a key member of the team that is responsible for many of our key artists Direct-to-Fan channels, covering eCommerce, artist product and CRM, contributing towards a strategy that unlocks all the possibilities that arise from having a direct relationship with our fans.
You will work particularly close with the domestic artist eCommerce Manager, as well as working closely with the Marketing and Creative teams within the label, as well as the UMG Audience team and wider UMG teams. You will work closely with the Head of Direct-to-Fan, Senior Director of Commerce for the label, alongside other key label and group stakeholders and our artist teams.
You will be passionate about music and artists eCommerce offerings, an assured self-starter, who has experience within the eCommerce sector.
The B Side: Skills & Experience
Role and Responsibilities
Advocate for eCommerce excellence
Be a true advocate for the Island EMI Label Group Direct-to-Fan eCommerce and CRM channels, with artists, managers, and wider UMG teams.
Support the eCommerce Manager across all domestic artist campaigns by delivering core Direct-To-Fan goals for the label via the team.
Contribute to the delivery of Artist Direct-To-Fan strategies, keeping to the teams’ agreed milestones and timelines.
Hold a very high bar to the eCommerce and CRM service offered by labels to their Artists, proactively troubleshooting and suggesting optimisation where applicable.
Be abreast of developments in the e-Commerce area, particularly other artist store offerings, but in addition, good retailing and store UX outside of the music industry.
Build out best practices for the eCommerce labels marketing strategy across content marketing and product.
Collaborate across the team
Work for and alongside the eCommerce Manager, assisting across major priority projects and taking lead on select others and co-ordinating the launches of new artist stores across the label, working with the Store Management and central eCommerce teams to oversee timely builds and launches.
Liaise with CRM, social commerce and paid media teams to ensure campaigns are live, optimised and marketed appropriately.
Collaborate with other key commerce team members and label marketing teams, build relationships and ensure reports are in place and distributed, demonstrating key sales trends and store performance and sharing learnings on behalf of the team where necessary, to inform future campaign and strategy.
Work alongside the eCommerce Manager, Head of Direct-to-Fan alongside other key stakeholders such as the Director of the team and Commercial/Read lead to ensure pricing is optimised and approved ahead of any product launch.
Co-ordinate the delivery of product, both music and merchandise, into the eCommerce supply chain to ensure key product is replenished and delivered on-time to satisfy customer demands and team KPIs.
Build relationships with key partners in the eCommerce space; central commercial teams, international repertoire owners, Bravado and finance teams as well as merchandise companies and artist managers.
Work alongside the eCommerce Manager to use data available to refine our direct-to-fan strategy.
General team assistance
Assist the head of the team with pulling key presentations together, including but not limited to Weekly Business Review.
Book travel and couriers where necessary for key team members.
Qualifications and experience
eCommerce experience desirable, or relevant experience in, marketing, merchandise or similar.
Experience of working within a high-performing team.
A critical thinker with problem-solving ability, understanding of core eCommerce retailing best practice across marketing, user experience and offering a great customer experience on stores.
Commercially astute, understanding P&L.
Exceptional interpersonal skills and client facing/consulting skills.
A commercial & analytical approach to business.
Exceptional critical thinking and problem-solving skills.
Analytical skills, experience with large data sets.
A passion for providing the best UX for all fans/customers
Ability to multi-task, problem solve, and execute tasks with accuracy in a high-pressure, fast-paced agile environment.
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
eCommerce
We are UMG, the Universal Music Group.
We are the world’s leading music company.
In everything we do, we are committed to artistry, innovation and entrepreneurship.
We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.
We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Our vast catalog of recordings and songs stretches back over a century and comprises the largest, most diverse and culturally rich collection of music ever assembled.
As digital technology refashions the world, our unmatched commitment to lead in developing new services, platforms and business models for the delivery of music and related content empowers innovators and allows new commercial and artistic opportunities to flourish.
Knowing that music, a powerful force for good in the world, is unique in its ability to inspire people and bring them together, we work with our artists and employees to serve our communities.
We are the home for music’s greatest artists, innovators and entrepreneurs.
Together, we are UMG, the Universal Music Group.