Do you want to work with people, technology and music? Does developing and implementing strategies to ensure the Customer Support Team is able to provide accurate and efficient technical support to our members sound appealing to you? We are looking for a Technical Support Analyst.
In this role you will become an expert on all things technical support at TIDAL, and will play a central part in connecting our Customer Support and our Quality Assurance teams. Our ideal candidate will have an outstanding customer service experience, ability to reply to inquiries on time and excellent problem-solving skills.
Providing superior technical support and training to our Customers Support Team
Experience & skills that you need:
At least 2 years managing and creating customer care workflows, knowledge-bases, FAQs and reporting
Who you are:
You have strong organizational, project management and time management skills
Since you will be working closely with the New York office, usual working hours for this position are 12.00 – 20.00 from Monday to Friday.
If the above sounds like you, apply today.
What we offer:
Technology: You will work in a tech-oriented environment with a team of talented developers who are passionate about technology
Our People: Passionate colleagues in a unique culture and environment, working across borders
Diverse team: Our strength is diversity, and we are proud to say that our company represents more than 30 different nationalities
Opportunities: Personal and professional development in an international company
Remuneration and benefits: Competitive salary, insurance and pension. We help with relocation for the right candidate
Our office: Is centrally located in Oslo. We have a subsidized canteen and a barista with great coffee in the building. Our office is within short walking distance to public transportation, cafés, parks, restaurants and gyms
Stay energized: We provide snacks, fruit, and food at the office
Sharing ideas: TIDAL tech talks and Show and Tell sessions in-house
Social: We host intimate concerts in the office and we have a summer/ Christmas party. We also have a microbrewery team that serves end- of-month beer at the office.