Job Description
Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
UMUK value e-Commerce as a key foundational channel to connect artists and fans. This is a fast paced role supporting our ecommerce product managers and our broader merchandise product strategy. You will be principal admin support to help with merchandise production admin tasks across our central and frontline labels.
The B Side: Skills & Experience
Work closely across multiple merchandise suppliers to build strong relationships.
Raise Purchase Orders in UMUK systems. Send PO to suppliers and manage packing + delivery requirements.
Oversee project planning boards in Monday.com managing and updating a PO and invoice tracker.
Dealing with approvals with eCommerce product managers and sending over relevant feedback for any reworks and deal with all queries across the department from suppliers, EPM / D2C team and label leads.
Manage invoicing process and support production managers on any supplier and PO queries.
Source products with suppliers, confirming MOQ, costings and lead-times.
Managing order requests from Ecommerce Product Managers for tour.
Sample management and approval - Support the print production workflow to include estimating, arranging visuals for approval, pre-production sampling if required, including delivery of print files to printer, oversee production and ensure timely delivery to warehouse.
Ad hoc QA of products in line with Product Development framework.
Organise sharepoint / print file archive for all artists.
Overseeing couriers and manual orders.
Where required, book and track courier shipments from suppliers.
Person Specification
2-3 years experience in a similar role and a sound understanding of product development, production and warehouse inbound processes.
Previous experience in the Music Industry / Tour / Merchandise company.
Previous experience working with printers and suppliers in the merchandise / apparel space.
Demonstrate (with actual examples) your track record of producing bespoke clothing / accessories working with merchandise suppliers and vendors.
Experience of working in cross-functional teams to drive projects to completion with an ability to react quickly and calmly to changing artist & label needs and deadlines.
Experience of working in a fast-paced environment lead by critical delivery dates.
Strong administration skills with good Excel knowledge required for preparing estimates.
Methodical work ethic with ability to follow production / flow and process.
Highly organised with ability to project manage print job from approval of initial visual through to printed product to warehouse.
Ability to liaise with third party vendors, initiate and fulfil initiatives in a proactive manner.
Experience of collating supplier KPIs.
PM tools – preferably Monday.com. PLM and DAM system knowledge a bonus.
Excellent written and verbal communication and presentation skills
Bonus Tracks: Your Benefits
Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan available
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
We are UMG, the Universal Music Group.
We are the world’s leading music company.
In everything we do, we are committed to artistry, innovation and entrepreneurship.
We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.
We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Our vast catalog of recordings and songs stretches back over a century and comprises the largest, most diverse and culturally rich collection of music ever assembled.
As digital technology refashions the world, our unmatched commitment to lead in developing new services, platforms and business models for the delivery of music and related content empowers innovators and allows new commercial and artistic opportunities to flourish.
Knowing that music, a powerful force for good in the world, is unique in its ability to inspire people and bring them together, we work with our artists and employees to serve our communities.
We are the home for music’s greatest artists, innovators and entrepreneurs.
Together, we are UMG, the Universal Music Group.