Customer care representative

  • Believe
  • Chengdu, Sichuan, China
  • Jul 10, 2024
Full time Customer Service

Job Description

Local Customer Support is the major point of contract for our Customers. You will use our ticketing tool (Salesforce) to handle a daily number of request and achieve mission by providing timely, qualitative and innovative answers with care and transparency, using a high level of communication skills. You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.

Job Duties:

  1. Ensure a good quality of answers to our Customers regarding various subjects such as Content delivery, Payments and Reporting
  2. Make sure to give efficient solutions and answers in a minimal delay
  3. Training & Onboarding for Artists and Labels on our tools
  4. Master on work tools and internal process, pass all trainings and participating weekly meetings.
  5. Contribute to create resources in our knowledge base to improve the autonomy of our clients


  1. Good customer communication skills with Care, Respect, Empathy
  2. Problem solving mindset
  3. Product knowledge
  4. Attention to detail
  5. Passionate about technology
  6. Fluent in English/Chinese
  7. Teamwork spirit