Client Services Account Manager

  • FUGA
  • Tokyo, Japan
  • May 17, 2019
Full time Customer Service

Job Description

FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for an Account Manager to support our growing client base in the Japan (based in Tokyo). You will be the first point of contact for record labels and online music services that use our software to distribute music. 

What you do 

In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of job are: 

  • Be a point of contact for our clients and digital service providers in Japan. 
  • Train those new Japanese clients in using the FUGA system. 
  • Guide them in migrating their back catalogue to the FUGA system. 
  • Investigate, troubleshoot, and (where possible) solve technical and content related issues. 
  • Provide email and phone support. 
  • Escalate issues appropriately and communicate effectively with internal teams. 
  • Create support documentation, training guides and procedures in Japanese and English.
  • Test software improvements and bug fixes.


Who you are 

You are tech savvy, communicative and have experience dealing directly with customers. Some of the core qualities and capabilities we feel are required for this role are: 

  • Two or more years of experience in a client facing support role.
  • Independent worker / thinker / planner. 
  • Fluent in Japanese and English - both spoken and written.
  • Tech savvy. 
  • Motivated to develop ones skill base.
  • Analytical and investigative. 
  • Excellent communication and analytical skills. 
  • Organized and comfortable tracking and prioritizing multiple issues. 
  • Able to work under (time) pressure.
  • Comfortable working in an AGILE environment. 

Even better 

We would be thrilled to have someone that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you: 

  • Have music industry experience in digital operations 
  • Know how FUGA or a similar music delivery platform works. 
  • Understand music metadata issues. 
  • Knowledge of the digital music consumer landscape. 
  • Are passionate about music.

Who we are

  • Small, enthusiastic team and a growing company with strong ambitions.
  • International business environment, colleagues and clients around the world with diverse backgrounds in music and tech.
  • Egalitarian, transparent environment with career growth opportunities.
  • Part of a dynamic industry: music & technology.

About FUGA 

Founded in 2006, FUGA build software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners in more than 50 countries. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil.

We operate at the heart of the music industry with clients such as Armada Music , Spinnin’s Records, Tommy Boy, Ultra Records, Curb Records, Epitaph, Domino Recording Company and many more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy.