DSP Manager

  • FUGA
  • Amsterdam, Netherlands
  • May 17, 2019
Full time Account Management

Job Description

Founded in 2006, FUGA builds software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners. Our HQ is based in Amsterdam, the Netherlands, with offices in New York, London and Milan and representatives in Paris, Los Angeles, Korea and Brazil.

We operate at the heart of the music industry with clients such as Tommy Boy, Ultra Records, Curb Records, Spinnin' Records, Armada Music, Epitaph, Domino Recording Company and more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. By doing so FUGA enables its clients to optimize their business processes and successfully execute their strategy. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue.

Record Labels and Music Services

FUGA, a leading digital music distribution platform headquartered in Amsterdam, is currently looking for a DSP (Digital Service Provider) Manager, based in our Client Services team to work with the growing list of services that we deliver our clients' content to. You will join the established Amsterdam Client Services team at FUGA HQ and will manage the technical and operational work required for setting up delivery feeds to new DSPs, as well as managing the day to day relationship and troubleshooting tasks with our existing DSP partners.

What you do

  • Be a main point of contact for our existing DSP partners

  • Provide day to day support to the Senior DSP Manager

  • Investigate, troubleshoot, and where possible solve (technical and operational) issues related to our DSP connections

  • Act as interface and point of contact between Client Services as well as Development and Product teams for DSP related issues

  • Coordinate and chair regular catch up and planning calls with our DSP partners

  • Escalate issues where appropriate (into Head of CS, as well as Development and Product teams) and communicate effectively

  • Gather requirements for DSP platform specific feature, bug and upgrade work

  • Create support documentation, training guides and procedures for use internally and externally by clients

  • Test software improvements and bug fixes

  • Work closely with FUGA Licensing team to manage and prioritise new DSP setup, as well as day to day operational and administrative tasks


Who you are

You are tech savvy, communicative and confident working in and dealing with technical/operational teams. Some of the basic qualities and capabilities we feel are required for this role are:

  • 2 or more years of experience working in digital supply chain, ideally in music

  • Are passionate about music and regularly use digital music services

  • Independent worker / thinker / planner

  • Excellent communication and analytical skills

  • Tech savvy

  • Motivated to develop ones skill base

  • Organised and comfortable tracking and prioritising multiple issues

  • Able to work under pressure

  • Comfortable working in an AGILE environment

  • Fluent in English - written and speaking (additional languages a big +)

Even better 

  • Have music industry experience in digital operations
  • Understands and has working knowledge of DDEX
  • Understands music metadata
  • Knows how FUGA or a similar music delivery platform works
  • Knowledge of the digital music consumer landscape

We would be thrilled to have someone on board that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you!


Who we are

  • Small, enthusiastic team and a growing company with strong ambitions
  • International business environment, colleagues and clients around the world with diverse backgrounds in music and tech
  • Egalitarian, transparent environment with career growth opportunities
  • Part of a dynamic industry: technology, media and entertainment