Senior Manager, Internal Communications

  • SoundCloud
  • New York, NY, USA
  • Jul 02, 2024

Job Description


SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 375 million tracks from 40 million artists, the future of music is SoundCloud.

SoundCloud is looking for a Sr. Manager of Internal Communications to lead the development and execution of SoundCloud’s internal communications strategy. Based in New York and reporting to the SVP, Head of Communications, you will partner with senior leadership and SoundCloud’s People team to help us grow, build and drive internal communications across our company. This role is crucial in fostering a strong culture of collaboration, inclusion and connectivity by engaging, informing and inspiring our global community of employees.

If you are a strategic leader, a skilled storyteller with a passion for creating a best-in-class employee experience and a knack for building meaningful relationships with stakeholders keep reading.

Key Responsibilities:

  • Oversee and develop a comprehensive approach to internal communications spread across four office locations (NYC, LA, Berlin and London), setting the strategic direction in close collaboration with the executive team
  • Partner with Chief of Staff to produce agenda, content, and coordination of speakers for internal events, including monthly company-wide All Hands 
  • Provide counsel to our executives and senior leaders to help shape communication that provides clarity and impact
  • Oversee SoundCloud’s internal editorial calendar, using it to deliver communications relating to people and company topics, change communication, as well as items related to SoundCloud’s culture
  • Align internal messaging, employee experience and employer branding with the company’s mission, core behaviors and product positioning
  • Partner with Talent Acquisition team to build out our employer and internal branding strategy to position SoundCloud as a Best in Class employer that attracts a diverse pool of job seekers
  • Maintain, make improvements and/or scale our internal communication channels and platforms, including intranet and newsletters, to ensure employees stay informed 
  • Work with People and Workplace Teams to develop communication strategies that drive engagement and enhance employee experience.  
  • Collaborate with the DEI team and Diversity Resource Groups (DRGs) to further promote DEI initiatives and programming, ensuring that the messaging fosters understanding and engagement across the organization. 
  • Keep current with trends around employee engagement in order to provide guidance and best practices to internal stakeholders to help inspire ideas and innovation for internal communications

Experience and Background:

  • 8+ years of internal communications experience with a brand or at an agency
  • Excellent written and verbal cross-cultural communicator
  • Exceptional design and branding acumen
  • Strong project management with a strong sense of ownership and accountability
  • Experience leading an internal communications strategy in a global environment
  • Comfortable working with and providing guidance and feedback to senior executives
  • Experienced at designing presentations, videos and creative collateral
  • Able to work independently, exercise good judgment, adapt quickly and prioritize in a fast-paced environment
  • Able to work effectively across multiple functions to develop, manage and drive internal communications narratives.
  • Able to organize and structure complex amounts of information
  • Experienced with content management systems or intranets
  • Excellent writing, communication and presentation skills are essential as well as an eye for detail, design and internal and employer marketing/branding.
SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and

The salary range for this role is $110,000 - $125,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!

About us:

  • We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
  • We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
  • We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
  • We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities


  • Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
  • Robust 401k program
  • Employee Stock Ownership Plan
  • Generous professional development allowance
  • Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
  • Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
  • 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
  • Various snacks, goodies, and 2 free lunches weekly when at the office

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.