Customer Care Representative

  • Believe
  • Beirut, Lebanon
  • Jun 19, 2024
Full time Customer Service

Job Description

Believe is seeking a Customer Care & Support Specialist based in Lebanon. You will be the main point of contact for our MENA customers (Labels & Artists), addressing their issues and requests. 

Main Roles and Responsibilities: 

  • Resolve issues related to content, royalties, reporting, and copyright, ensuring compliance with SLAs. 

  • Maintain high customer satisfaction. 

  • Onboard and train Artists and Labels on Believe's tools. 

  • Contribute to the Support knowledge base for client autonomy. 

  • Communicate regularly with Sales teams. 

  • Collaborate with Finance, Content, Product, and Contracts & Rights teams. 

  • Monitor and escalate customer feedback as needed. 

 

Qualifications

Qualifications: 

  • Minimum 2 years experience in online customer service. 

  • Excellent communication skills with Care, Respect, and Empathy. 

  • Strong problem-solving abilities. 

  • Good product knowledge. 

  • Passionate about technology. 

  • Experience with Salesforce is a plus. 

  • Fluent in Arabic, French, and English. 

  • Proficient in Microsoft Office (Excel, Word, etc.). 

  • Strong organizational skills and attention to detail. 

  • Ability to manage multiple tasks effectively. 

  • Familiarity with the music industry and digital platforms is an advantage. 

Join us at Believe to support and empower artists and labels across the MENA region. 

Additional Information

SET THE TONE WITH US​

Working at Believe means having individual and collective impact in a fast-growing company!  ​

At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. ​

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. ​

We have two hearts at Believe - our People and our Artists. ​

We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ​

ROCK THE JOB  

Well being advantages ​

  • Tailor-made training and coaching program ​

  • Remote working policy​

  • A well-being program​

  • Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist​

SING IN HARMONY 

CSR Advantages​

  • Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet.​

 

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.