Supply Chain Manager

  • Universal Music Group
  • Kings Cross, London
  • Jun 17, 2024
Full time

Job Description

Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email

The A Side: A Day in The Life

This role will look after Product Development, Production and Logistics for all new “incubation” product ranges across Tour and D2C.

The ideal candidate should have a proven track record in a similar role and a sound understanding of PD, Production and shipping / 3PL relations, previous experience in the Music Industry / Tour would be beneficial.

In addition this role requires strong communication silks as will work very closely with Brand Management as well as building strong relations with Front Line UMG Labels.

The B Side: Skills & Experience

Be Organised

  • Source and develop product, ranging from printing on blank garments to cut & sew.
  • Create and manage a sampling critical path.
  • Working on Aprimo to share and review all product information – blanks, artwork, tech packs
  • Sampling styles with vendors, inspecting and sending for final approval.
  • Setting up new items in internal systems, Navision, including Barcodes.
  • Work closely across multiple UK & Int suppliers to build strong relationships.
  • Raise purchase Orders in Navision. Send PO to suppliers, along with our packing + delivery requirements.
  • Check and update Packing lists against our PO’s in Navision and receive the goods in the system.
  • If any Intl orders are received – raising SO’s on Navision to invoice the territories.
  • Requesting tracking numbers and packing lists from suppliers and sharing with the teams as needed.
  • Working in
  • Managing and updating a PO tracker.
  • Where required book and track air & sea shipments from suppliers.

Be Collaborative

  • Where required provide Brand Managers with possible product options for campaigns, including lead-times and COGS.
  • Once a campaign is finalised confirm range assortment between territories – UK, Europe and US.
  • Sharing costs + Transfer pricing with territories and or Management..
  • Dealing with approvals with Brand Management and sending over relevant feedback for any reworks.
  • Deal with all queries – supplier, D2C team, territories are Brand Management may have.
  • Work with finance to process for invoicing.
  • Supporting finance on any supplier queries and ensuring our PO’s match the financials.
  • Once goods have delivered – chase suppliers for the tracking number, packing lists if not already received.

Be Strategic

  • Source products with suppliers, confirming MOQ, costings and lead-times.
  • Negotiating best costs and Leadtime’s with suppliers.

Person Specification


  • Proven track record in a similar role and a sound understanding of PD, Production and shipping / 3PL relations.
  • Strong customer service / communication skills and experience as will work very closely with Brand Management as well as building strong relations with Front Line UMG Labels
  • Experience of using Navision beneficial, Excel necessary.
  • Able to juggle multiple tasks at any one time with various stakeholders ensuring key deliverables are met

Bonus Tracks: Your Benefits

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category:

Manufacturing, Logistics & Supply Chain