What's next in music happens on SoundCloud first. As the world’s largest open audio platform, SoundCloud is powered by a connected community of creators, listeners and curators who share, discover and influence what’s new, now and next in music and audio.
Our Global IT Team is responsible for the productivity and success of all our organizational functions and teams. We empower others to be productive, collaborate and do the best work they can, while keeping a close eye on compliance and the safety of our organization. We are looking for an IT Support Specialist based in our Berlin office, that offers hands-on support to all employees in Berlin and remote support for our employees worldwide.
You will handle incoming tech support issues, analyze the tasks at hand, and resolve them in collaboration with your team. A perfect solution is not everything for you until all questions are answered, and every party involved is happy with the end result. You thrive on helping people succeed. You are interested in and get excitement by working with mobile device management as well as asset management systems, orchestrating vendors and suppliers and checking their legal & security compliance.
The ideal candidate has experience with all services associated with distributed offices and productivity spaces, in a Apple macOS and Microsoft Windows environment, and enjoys solving the tricky tasks. On top of your hands-on support skills - you are a self-starter who enjoys taking over projects, and are able to ensure they are implemented successfully.
If this describes you, we'd love to chat.