Sr. Manager, Content Operations(F/M/D)

  • SoundCloud
  • Berlin, Germany
  • May 16, 2019
Full time Content Operations

Job Description

What's next in music happens on SoundCloud first. As the world’s largest open audio platform, SoundCloud is powered by a connected community of creators, listeners and curators who share, discover and influence what’s new, now and next in music and audio.

We’re seeking a Senior Manager to join the Content Operations team in our Berlin office.  

Being a part of the Content Operations team, you will play a key role in establishing and implementing processes and operations with rights holders, labels and artists, building relationships and spreading an understanding of how SoundCloud works.  

Key Responsibilities:

  • Build deep, mutually beneficial relationships with rights holders through clear, friendly and timely communication
  • Represent rights holders and creators operational, process and technology needs internally
  • Create and implement policies and procedures to allow rights holders to best use our unique platform and business model
  • Work closely with internal teams to manage issues and inquiries from rights holders, labels and artists
  • Lead and manage end-to-end integrations with new rights holders to make their content available on the platform
  • Interface with all relevant teams in developing new features, functions and tools
  • Constantly evaluate, adapt and refine processes to improve the SoundCloud experience for artists, labels, and rights holders
  • Provide feedback and process management solutions to internal teams like Product, Engineering, Legal, and Copyright to represent the technical and operational needs
  • Lead high level project management for the Content Operations team by introducing and implementing frameworks around processes and launches.

Required skills and experience:

  • You are passionate about music and audio content
  • You have 6+ years experience managing operational relationships, music content catalogs and supply chain
  • You are comfortable in XML and common communication processes in digital media
  • You are comfortable with basic SQL to get quick answers and regular reports
  • You take ownership of issues to find solutions and can manage multiple technical issues and cross functional projects
  • You have the ability to break down and communicate complex, technical problems and solutions
  • You have an understanding of intellectual property policies or legal affairs in digital media
  • You are inquisitive, resourceful, and enjoy the process troubleshooting problems