Community Manager

  • SoundCloud
  • New York, NY, USA
  • Jun 24, 2019
Full time Customer Service Social Media

Job Description

SoundCloud is the world's leading audio platform, allowing everyone to share and discover unique content anywhere, anytime, on the web and on mobile. SoundCloud is looking for a Community Manager to join the team. This role is based in our New York office and will report to the SVP, Subscriptions and Marketing.

The Successful Candidate will:

  • Be responsible for engaging with consumers on SoundCloud’s owned social media platforms including Facebook, Instagram, Twitter, YouTube, and Tumblr
  • Proactively engage consumers across non-owned social platforms to insert the brand in relevant conversations to drive brand favorability.
  • Regularly share insights with key stakeholders across the business to inform strategic optimizations
  • Play an active role in listening to and monitoring social conversations across our channels and within the social space to garner insights that will help optimize social marketing strategies.
  • Act as a resource for social media insights and share across the organization
  • Partner with internal social media/press/community operations teams to assist with resolving customer inquiries and identifying potential issues that require escalation and involvement by cross-functional stakeholders

Requirements:

  • 3+ years of experience as a community manager for a music, entertainment or lifestyle brand/personality
  • Highly enthusiastic about all things social media and constantly on the lookout for opportunities to leverage what’s new and trending on social platforms
  • A genuine passion for music and a creative spirit
  • Strong written and oral communication skills
  • Resourceful and able to work independently, but also a strong collaborator and team player
  • Experience finding, targeting, and mobilizing online tastemakers and influencers
  • Knowledge of basic digital production including audio, photo and video editing programs including Adobe Photoshop a plus