Manager, Global Digital Accounts

  • Warner Music Group
  • 777 S Santa Fe Ave, Los Angeles, CA 90021, USA
  • Apr 26, 2024
Full time

Job Description

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses: 

  • Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.

  • Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.

  • Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.

  • Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title:  Manager, Global Digital Accounts

Department:  Global Commercial Services, WMG

Location:  Los Angeles, CA or Remote (West Coast hours)

 

A little bit about our team: 

The WMG Global Commercial Services team maximizes WMG revenue and market share, leading through best practices, platform expertise and forward thinking solutions that support our recorded music strategy.

The Dedicated Support team within the Global Commercial Services department at WMG provides global, specialized support to our labels, territories and artists. The team focuses on the platforms of YouTube, Meta, SoundCloud, and TikTok. We also advise on common requests across all platforms that have user-generated content. The team collaborates around the US and UK to deliver close to 24/7 support.

Your role: 

This role is focused on supporting our Dedicated Support team. Primary responsibilities will be centered around responding to, and actioning inbound requests via our forms and team inboxes. Finally, this role will also focus on managing the data, analysis, and reporting of the team’s impact.  

Here you’ll get to: 

  • Be a point of contact for labels, territories, and business units in the Americas

  • You will support back-end operations for all commercial UGC platforms

  • Manage and support weekly/monthly reports, data dashboards, and stakeholder updates

  • Be a direct point of contact for our external partners and internal account management teams

  • You will be a point of contact of support and escalation for our global labels, distribution partners, and digital platforms

  • You will help manage the communication with other rightsholders

  • Create, manage, and distribute Dedicated Support newsletters and other departmental company wide communications

  • Be an integral part of managing and responding  across team inboxes

  • Manage Emerging Talent Associates

 

About you: 

  • You have a 1-3 years experience with digital music or digital rights management

  • You have excellent organizational skills

  • You are comfortable with data organization and analysis

  • You are passionate to help people, especially artists and label partners. 

  • You enjoy using social networks and have a baseline knowledge of what happens behind the scenes.

  • You have excellent communication skills and have experience walking someone through unfamiliar tasks.

  • You have the ability to learn quickly, think on your feet and work independently

 

We’d love it if you also had:

  • Music business degree preferred

  • YouTube Music Rights certification or equivalent certificate in music rights management

  • You are conversational in multiple languages

 

About us: 
As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through  a catalogue of more than one million copyrights worldwide. 

Together, we are Warner Music Group: Music With Vision & Voice.
 

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

 

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

 

Thanks for your interest in working for WMG.  We love it here, and think you will, too.

#LI-Onsite or #LI-Remote

Salary Range

$55,000 to $65,000 Annually

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Copyright © 2023 Warner Music Inc.

Links to relevant documents:

2024 Benefits At A Glance final.pdf

 EVerify Participation Poster.pdf

 Right To Work - English.pdf

 Right to Work - Spanish.pdf