Job Description
Your mission
We're looking for a new member to join our IT Support team at Ableton. As an IT Admin you ensure a smooth workflow for your colleagues by sourcing and providing hardware and software to fit their needs. In collaboration with the IT Support Team and IT Unit, you deliver expert advice and bring meaningful solutions to our users in line with Ableton's IT standards. Your open, clear, and understanding way of communicating, along with your technical skills, shape Ableton’s IT Support team.
This position is based in Berlin, Germany. We offer a hybrid work model with a minimum of 2 days per week in our office.
Your responsibilities
You prioritize and solve your colleagues´ IT support requests using our IT ticketing system
You help implement and maintain technology like computers, peripherals, multimedia devices, software and specific tools for individual teams
You communicate with other teams across and outside the organization via multiple channels
You engage in technical and organizational activities to continuously improve the way we work
Your profile
You have worked in a helpdesk environment and are comfortable with IT ticketing systems
You have experience troubleshooting a wide range of devices (macOS and Windows) and applications (cloud services and software)
You are familiar with tools for deploying and managing computers, mobile devices and software (experience in managing applications and patching using Microsoft Intune is especially welcome)
You have knowledge of at least one of the following scripting languages (eg. Powershell, Bash, Python, etc)
You are a team player and enjoy working with multiple stakeholders and diverse groups of people from all backgrounds
You are fluent in English (German is a plus)
You are already familiar with some of these tools (we'll help you with the rest)
Microsoft Active Directory and Azure AD
Microsoft Intune
Microsoft Exchange Online
Microsoft Office, Google Workspace, Zoom, Slack, Miro etc.
JIRA and Confluence (and add-ons)
Windows-based File and Print Services
Filewave
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Salary Range
Ableton makes Ableton Live, a unique product for producing and performing music with a computer, Push, an instrument that puts the fundamental elements of music-making at your fingertips, and a technology that keeps devices in time over a wireless network: Link.
Ableton currently employs around 300 people from its offices in Berlin, Germany; Pasadena, California and Tokyo, Japan.
You may or may not have heard of Ableton, but you've almost certainly heard it: in your favorite songs, at concerts, in clubs, in TV theme tunes, during awards shows, and at the theater.
Ableton's Imprint: http://www.ableton.com/imprint/