Job Description
Who we are
Millions of people dream of playing a musical instrument. We develop outstanding products that help people achieve their dream. Our first product is flowkey—a revolutionary app for learning to play the piano. flowkey was launched in 2015 and quickly became a global success with millions of users.
Why join us
flowkey is among a small number of startups that quickly became profitable. One important reason for this success is our team culture. We trust each other. We listen to each other. We strive to do outstanding work that has a positive impact on the world. You will work together with a team of people who value and respect your personal opinion and your individual freedom.
Your role
Excellent customer service makes the difference – especially in online communities of the digital world. We seek to teach piano to people all around the world with our apps. This is hardly possible without good customer service. Our customer support team assists our customers in all requests through in-app messenger and e-mail, social media channels & App Stores.
We are looking for a new experienced team member who is proficient in English and ideally has some knowledge in German. More language skills are definitely a plus. You'll get a detailed onboarding and communication training during your first weeks to provide the best support to our users.
This job is available as a freelance position of 15 - 20 hours per week.
Your tasks in detail
- Reply to our users via email or in-app messenger
- Help our users with app-related questions (technical requirements and setup)
- Help users with basic questions about music theory and playing piano
- Working on at least one day of the weekend per week (e.g. Saturday)
Your skills
- At least 2 years of experience in multi-lingual customer service via email and/or chat
- Fast style of writing and communicate well in written form
- Fluent in English (and at least German B1) - more language skills are a plus
- Excellent troubleshooting and problem solving skills
- High affinity for technical products
- At least basic piano playing skills
Since team spirit is very important to us, we’re looking for a Berlin-based (or vicinity) new team member. We value personal connection so coming to the office for the onboarding as well as to monthly meetings is desired.
>>> Click on Apply Now to be taken to the application page to send us your cover letter, CV, and all relevant application documents through the application form. We look forward to meeting you!
Salary Range
Changing the way people learn instruments
Almost everyone dreams of playing an instrument, but only a small percentage of people end up making that dream come true. What’s in their way? A lack of time, money, and belief that they can do it. We’re creating a new standard for learning a musical instrument. One that's fundamentally easier, more affordable, and much more fun – making it possible for anyone to realize their dreams.
Our first product is flowkey: a revolutionary app for learning to play the piano. We launched flowkey in 2015 and it quickly became one of the global leaders in its category. Today, over 5 million users from more than 100 countries have learned piano with flowkey. We're also among a small handful of startups that were profitable right from the start, enabling us to go our own way and create a great culture.
Want to know more about how flowkey got started? Check out the TEDx Talk by our founder and CEO Jonas, where he explains the idea together with a pianist.
A culture that supports your freedom and growth
We believe that the best companies help you live your life the way you want and become the person you want to be. That's why we've created a culture that supports your personal freedom and growth by focusing on three main cornerstones:
• Freedom & responsibility
We all have unique life circumstances, needs, and preferences. That's why you're free to work wherever you want and whenever you're most productive. At the same time, we recognize that with freedom comes responsibility towards ourselves. It takes self-awareness and strength to take responsibility for your own development.
• Inner drive for growth
As we give a lot of freedom, we rely on the intrinsic motivation of our people to do the best work they can and grow both personally and professionally. The people we attract seek critical feedback, are open to other perspectives and see challenges as an opportunity for growth. We further promote growth by giving you a yearly budget of up to €2,500 for personal and professional development.
• Shared success
We want everyone at flowkey to have a share in the growing financial success of our business. One way we do this is by distributing part of the company's profits to the whole team.