Freelance Customer Support Agent for piano learning app (m/f/d)

  • flowkey GmbH, Alt-Moabit 103, 10559 Berlin, VAT-ID DE293912857
  • Hybrid (Berlin, Germany)
  • Nov 16, 2023
Freelancer Customer Service

Job Description

Who we are

Millions of people dream of playing a musical instrument. We develop outstanding products that help people achieve their dream. Our first product is flowkey—a revolutionary app for learning to play the piano. flowkey was launched in 2015 and quickly became a global success with millions of users.

Why join us

flowkey is among a small number of startups that quickly became profitable. One important reason for this success is our team culture. We trust each other. We listen to each other. We strive to do outstanding work that has a positive impact on the world. You will work together with a team of people who value and respect your personal opinion and your individual freedom.

Your role

Excellent customer service makes the difference – especially in online communities of the digital world. We seek to teach piano to people all around the world with our apps. This is hardly possible without good customer service. Our customer support team assists our customers in all requests through in-app messenger and e-mail, social media channels & App Stores.

We are looking for a new experienced team member who is proficient in English and ideally has some knowledge in German. More language skills are definitely a plus. You'll get a detailed onboarding and communication training during your first weeks to provide the best support to our users.

This job is available as a freelance position of 15 - 20 hours per week.

Your tasks in detail

  • Reply to our users via email or in-app messenger
  • Help our users with app-related questions (technical requirements and setup)
  • Help users with basic questions about music theory and playing piano
  • Working on at least one day of the weekend per week (e.g. Saturday)

Your skills

  • At least 2 years of experience in multi-lingual customer service via email and/or chat
  • Fast style of writing and communicate well in written form
  • Fluent in English (and at least German B1) - more language skills are a plus
  • Excellent troubleshooting and problem solving skills
  • High affinity for technical products
  • At least basic piano playing skills

Since team spirit is very important to us, we’re looking for a Berlin-based (or vicinity) new team member. We value personal connection so coming to the office for the onboarding as well as to monthly meetings is desired.

 >>> Click on Apply Now to be taken to the application page to send us your cover letter, CV, and all relevant application documents through the application form. We look forward to meeting you!

Salary Range