General Manager

  • The Qube
  • East London, UK
  • May 15, 2023
Full time Operations

Job Description

General Manager (Qube East)

The Qube is the world’s first members’ studio for content creators. Merging a meaningful community of a members’ club with the magic of a creative studio and the convenience of a co-working space.

Our curated community of musicians, producers, podcasters, YouTubers, artists, photographers and creative entrepreneurs share a membership that celebrates diversity and inclusivity.

Our new East London site is our second site, home to a thriving community of hundreds of professional creators and 23 studios across the creative disciplines and an in-house bar.

We are on the hunt for an entrepreneurial leader with a hospitality focus to join our team as the General Manager of our new East London site. You will be at the forefront of all decisions made to create business success for our newest venture. This includes being responsible for the daily operations, managing a high-performing and motivated community team and achieving revenue growth and profitability targets, all the while delivering a best-in-class experience to our members and growing the community month over month.

This is a unique opportunity to work alongside an adventurous, passionate, and fast-growing founding team and help to create a new category within the creative industries.

 

Responsibilities:

Building Operations & Management

  • Ensure all physical touchpoints are looking their best, at all times

  • Ensure all studios and relevant equipment are operating efficiently to maximize member experience

  • Oversee daily operations of our on site bar and manage bar staff

  • Resolve building maintenance and facilities issues promptly by sourcing and coordinating with contractors and managing service contracts

  • Responsible for Fire, H&S and compliance of the site

  • Create and deliver the processes required for a flawless member experience, whatever hour of the day they use the space

  • Hold the team accountable for operational standards

  • Escalate any recurring issues to the Head of Operations to work on resolutions

  • Manage the building's OPEX budget to achieve profitability goals

 

Team Management

  • Oversee and lead the team within your building to execute on their objectives and areas of ownership

  • Ensure your team has the tools necessary to succeed in their respective roles

  • Deliver performance reviews, making sure your team always understands how they are performing and their growth journey goals

  • Support your team through ongoing coaching, feedback, and weekly one-to-ones

  • Ensure your time is split appropriately to make sure your team feels supported in their day-to-day activities

 

Member engagement and retention

  • Take ownership and manage the relationships with all members, both residents and month-to-month, within the building

  • Be the escalation point of contact for resolving members' issues, billing, and any other issues of complexity

  • Be accountable for member retention, NPS score, and overall member satisfaction

 

Growth and financials

  • Take ownership of achieving monthly, quarterly, and annual sales targets for The Qube

  • Provide input to monthly, quarterly, and annual reporting, illustrating the results of the work you do at the site

  • Manage relationships with any brokers

  • Create and execute any growth strategies that enable us to hit our occupancy and revenue targets

  • Manage credit control for the business, ensuring all invoices are paid in a timely manner.



Experience & Requirements

  • 5+ years or equivalent experience in hospitality, retail, members clubs, creative startups, co-working, music / content creation studios or related

  • 2+ years of management experience

  • Building operations/facilities management experience required

  • Bachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees

  • Entrepreneurial experience either in early-stage start-ups or your own venture is a plus

  • Strong verbal and written communication skills, project management, and business operations experience

  • Motivated by challenges, change, and operates well in a fast-paced environment

  • Demonstrates responsibility, integrity, accountability, and work-ethic

 

You should apply if:

 

  • You’re an exceptional leader - Great at leading, coaching, and managing people, creating an environment of high performance and enabling your team to deliver amazing things.

  • You have have a hospitality focused mindset, you are a people person and love delivering world class customer service 

  • You love creating order from chaos - Take difficult problems, with multiple stakeholders, opinions, options and derive solutions and clear actions. 

  • You are extremely well organised and able to multi-task well. enjoy working in an ambiguous, fast-paced environment and have the ability to balance multiple priorities

  • You thrive under pressure, and are a source of clarity and focus during difficult situations. 

  • You have meticulous attention to detail - able to consume and understand large amounts of detail quickly to made good, evidence-based, operational decisions. You are diligent when dealing with contracts and have an eye for detail

  • You're an evidence-based decision-maker & analytical thinker. You use data to inform your decisions and have strong critical thinking skills

  • You believe in radical transparency: Where there are differing views, you believe in radical transparency to get to the best outcomes. You are humble, honest and not afraid to own up to your mistakes and failures.

  • You are naturally curious: You love learning and believe you can learn to solve any challenge that comes your way 

 >>> Click on Apply Now to be taken to the application page



Salary Range

£40,000 - £45,000