Technical Support Specialist at Sequential/Oberheim

  • Focusrite
  • San Francisco, CA, USA
  • Apr 25, 2023
Full time Customer Service

Job Description

Technical Support Specialist at Sequential/Oberheim

Status: Full-time (40 hours), exempt, permanent

Location: Hybrid role, based out of our San Francisco office in North Beach.

Salary: $50-$60k pa + excellent benefits

About Us: Sequential/Oberheim makes innovative electronic keyboard instruments used by performing artists on stages and recordings all over the world. Join us and help us to put these musical instruments into the hands of the world’s most talented players!

Sequential and Oberheim are premium synthesizer brands and our support team members deliver great service and support experiences to world’s leading performers and recording artists.

About the Role:

Reporting to the Technical Support Manager, this position requires a candidate with a good balance of people skills and technical knowledge, who enjoys engaging with people and loves synthesizers.

Duties & Responsibilities:

  • Email and phone support for our range of synthesizers
  • Diagnose and resolve any software, hardware, or usability issues in a satisfactory and timely fashion.
  • Collect customer feedback on features and operation, and relay that information to help guide product development and maintenance.
  • Raise technical awareness of our instruments and features amongst our customers through hands-on demos, as necessary.
  • Thorough and systematic beta/bug testing of beat software and prototype hardware are necessary surrounding new instrument development.
  • As needed, handle light shipping and receiving and other related tasks as they arise.

Required Skills & Education:

  • Excellent written and verbal communication skills. Clear and precise with customers.
  • Expert-level knowledge of synthesis and synthesizers. Bonus if you already know one or more of our instruments.
  • Quick-thinking, analytical, good problem-solving skills
  • Detail oriented and self-motivated
  • A technical background such as an A.S. degree in electronics/electrical engineering or equivalent experience is a huge plus
  • Good electronic fault-finding and repair skills, including ability to read schematics also a huge plus
  • Great presentation skills/stage presence, and comfortable demonstrating products to small groups
  • Familiarity with MIDI including advance concepts like SysEx and NRPN
  • Knowledge of popular music creation software and/or Digital Audio Workstations
  • Previous employment in technical support or customer service is favorable, but not essential
  • Ability to lift up to 50lbs


Our office is in North Beach, San Francisco. We are currently working in a hybrid office environment. Part of the week is remote and part of it is in the office. We’ll need you to come into the office for training 2 – 3x a week. Because of this, you must already be local. Unfortunately, we cannot accommodate requests or applications from outside the Bay Area.


Employment at Sequential comes with a comprehensive benefits package which includes medical insurance with no employee contribution, life insurance, short term and long-term disability, dental, vision, 401K plan with matching contributions, unlimited PTO, tuition reimbursement, and a staff discount on company products and merchandise.

Additional Info:

Sequential is an Equal Opportunity Employer. We are committed to ensuring inclusion and diversity for all applicants, including minorities, women, protected veterans, and individuals with disabilities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.