Sales Administrator - Audio Technology

  • Focusrite
  • High Wycombe, UK
  • Mar 14, 2023
Full time

Job Description

Sales Administrator - Audio Technology

Based: High Wycombe
Term: Permanent, Full time
Salary: Negotiable + Excellent benefits

The Company:

Martin Audio is one of the brands within the Focusrite family. Focusrite plc is a listed audio products Group that develops software / hardware products for the music generation market.

The Role:

This is a customer focused role where you'll be liaising with dealers, distributors and end users. You'll be the point of contact for stock availability, pricing, overdue orders, shipping information and general customer queries. As well as working well within a team and being flexible to help out in other roles when required. The successful candidate will be IT literate with previous experience in customer services and administration.

The ideal candidate will be a graduate in Music Production / Audio Engineering, with a genuine interest in music and keen to start their career in the audio technology sector.


  • Sales administration for a territory – order entry, stock allocation, raising picks, commercial invoices, arranging shipments – Int. courier/UK same day and next day etc.
  • Pricing and stock availability enquiries
  • General customer queries (shipping/invoicing errors etc)
  • Filtering incoming phone calls to the rest of the company
  • Door entry and reception
  • Managing demo stock
  • Support the sales team/account managers

Secondary Functions:

  • Assist with other departments requirements around the office – i.e Marketing preparation for a show.
  • Maintain office equipment, order supplies, including printer cartridges, ink, paper, photocopier.
  • Liaise with external suppliers for “Sweets for life”, “The Sweet Shop”, The Book People” etc
  • Raise Loan Orders as required by the Sales Department.
  • E-mail loan agreements to clients to cover all loan orders.
  • Liaise with PSG to ensure that loan orders are adequately prepped.
  • Manage all stock requisitions for Demo, arrange shipment of loan orders as required.
  • Liaise with Sales to ensure prompt return of loans.
  • Organise meeting rooms and buffet lunches, refreshments, coffee machines etc for visitors and team meetings.
  • Hotel bookings, taxis etc for staff and visitors.
  • Manage post, distribution of, mailing items, booking FedEx.
  • Maintain company internal phone list.

Skills and experience required:

  • IT literate in MS Office
  • Excellent telephone manner and excellent communication skills.
  • Experience of using ERP systems preferable i.e. Access, SAP, Oracle etc
  • A professional approach
  • Strong work ethic with good attention to detail
  • Ability to multitask and remain calm under pressure.
  • Previous experience within a similar working environment preferable but not essential.

Job Conditions:

Martin Audio UK is situated in High Wycombe, with this site including Factory Production, Research & Development, Marketing, Sales, Service, Sourcing, and Central Functions (

You are expected to work at the company head office in High Wycombe on a full-time basis 37.5 hours per week, over the standard working hours of 8.45am to 5.30pm Monday to Thursday and 8.45pm to 4pm on Friday. An hour is allowed for lunch Monday to Thursday and 45 minutes on Friday.


Comprehensive benefits package includes: Life Assurance, Income protection after successful probationary period. You can also enjoy benefits such as Pension with salary sacrifice option, 25 days holiday increasing with length of service, staff discount on company products and merchandise, opportunity to be part of the group bonus scheme.