Job Description
Sales Administrator - Audio Technology
Based: High Wycombe
Term: Permanent, Full time
Salary: Negotiable + Excellent benefits
The Company:
Martin Audio is one of the brands within the Focusrite family. Focusrite plc is a listed audio products Group that develops software / hardware products for the music generation market.
The Role:
This is a customer focused role where you'll be liaising with dealers, distributors and end users. You'll be the point of contact for stock availability, pricing, overdue orders, shipping information and general customer queries. As well as working well within a team and being flexible to help out in other roles when required. The successful candidate will be IT literate with previous experience in customer services and administration.
The ideal candidate will be a graduate in Music Production / Audio Engineering, with a genuine interest in music and keen to start their career in the audio technology sector.
Duties:
- Sales administration for a territory – order entry, stock allocation, raising picks, commercial invoices, arranging shipments – Int. courier/UK same day and next day etc.
- Pricing and stock availability enquiries
- General customer queries (shipping/invoicing errors etc)
- Filtering incoming phone calls to the rest of the company
- Door entry and reception
- Managing demo stock
- Support the sales team/account managers
Secondary Functions:
- Assist with other departments requirements around the office – i.e Marketing preparation for a show.
- Maintain office equipment, order supplies, including printer cartridges, ink, paper, photocopier.
- Liaise with external suppliers for “Sweets for life”, “The Sweet Shop”, The Book People” etc
- Raise Loan Orders as required by the Sales Department.
- E-mail loan agreements to clients to cover all loan orders.
- Liaise with PSG to ensure that loan orders are adequately prepped.
- Manage all stock requisitions for Demo, arrange shipment of loan orders as required.
- Liaise with Sales to ensure prompt return of loans.
- Organise meeting rooms and buffet lunches, refreshments, coffee machines etc for visitors and team meetings.
- Hotel bookings, taxis etc for staff and visitors.
- Manage post, distribution of, mailing items, booking FedEx.
- Maintain company internal phone list.
Skills and experience required:
- IT literate in MS Office
- Excellent telephone manner and excellent communication skills.
- Experience of using ERP systems preferable i.e. Access, SAP, Oracle etc
- A professional approach
- Strong work ethic with good attention to detail
- Ability to multitask and remain calm under pressure.
- Previous experience within a similar working environment preferable but not essential.
Job Conditions:
Martin Audio UK is situated in High Wycombe, with this site including Factory Production, Research & Development, Marketing, Sales, Service, Sourcing, and Central Functions (www.martin-audio.com).
You are expected to work at the company head office in High Wycombe on a full-time basis 37.5 hours per week, over the standard working hours of 8.45am to 5.30pm Monday to Thursday and 8.45pm to 4pm on Friday. An hour is allowed for lunch Monday to Thursday and 45 minutes on Friday.
Benefits:
Comprehensive benefits package includes: Life Assurance, Income protection after successful probationary period. You can also enjoy benefits such as Pension with salary sacrifice option, 25 days holiday increasing with length of service, staff discount on company products and merchandise, opportunity to be part of the group bonus scheme.
We’re a growing family. A rapidly growing, global family. But a family nonetheless. Fundamentally, we’re focused on providing opportunities for everyone and anyone to enjoy creating music. Our six brands,Focusrite, Focusrite Pro, Novation, ADAM, Martin Audio and Ampify, come together around a common mission to remove barriers to creativity. For musicians struggling to capture their sound, to enabling some of the greatest shows on earth.
Focusrite is The Interface Company. That’s what it does. More people record and listen to their productions through Focusrite than any other interface brand. Behind this hard-earned position is more than 30 years of experience in creating the highest-quality audio products for every customer market, from budding songwriters to commercial facilities.
We’ve always had a focus on customer care, and pride ourselves in really understanding the wide array of customers we serve. As Focusrite products become integrated into an ever-increasing number of professional facilities around the world, Focusrite Pro was borne out of the desire to better serve the needs of these commercial operations.
From the ubiquitous Launchpad 8 x 8 grid behind over a billion YouTube views, to our synthesisers used to create the signature sounds behind a constantly evolving and enchanting new musical landscape, the Novation brand continues to play a huge part in shaping the music and art of tomorrow.
Born out of talent from Novation and based in Tileyard, Kings Cross, Ampify holds true to our fundamental purpose, creating cool music-making apps that bring the life-enriching experience of music making to a larger audience than ever before.
ADAM Audio continues to change the game of professional monitoring, their ranges of respected monitors and subwoofers the recipients of rave reviews and appreciation from audio experts and recording engineers worldwide.
Martin Audio enjoys an international reputation for supplying award winning, Patent protected professional loudspeaker systems across the spectrum of live sound and installation applications. It is now also the recognised global leader in optimised line array technology.
Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work.
Benefits include company pension, employee share scheme, life insurance, private healthcare, employee purchase scheme, free breakfast and lunch, company hack-days, lunch and learns from across the business and external visits – we’re all about innovation, fresh thinking and creating awesome music making experiences for our customers.
We work hard. We are professional. And we play hard too. We select really, really talented and passionate people. And we absolutely love our work. So if you think you can bring something new to the mix, we look forward to hearing from you.
Focusrite is an equal opportunity employer, we are company of employees spanning a wide range of diverse backgrounds and we acknowledge that embracing our diversity is one of the keys to our future success.