Coat Check Captain

  • Elsewhere
  • 599 Johnson Ave, Brooklyn, NY, USA
  • Sep 20, 2022
Part time Entry Level Hospitality

Job Description


599 JOHNSON AVENUE #1, BK, NY 11237  




About the Companies

Elsewhere is a multi-room Brooklyn music venue and nightclub built by and for the culture-obsessed, managed by our sister promotions company PopGun Presents – an events collective with deep roots in NYC's underground music community. We are here to empower artists, celebrate the diversity of our city, widen access to visionary and uplifting culture and experience the joy of doing it all together.


If you share our passion for music and art without boundaries, and you're looking for the challenge of your career, we want to connect with you - join us and grow with one of the best teams in independent arts, hospitality, events, and culture.


Job Description

Elsewhere is looking for an empathetic, friendly, detail oriented individual to hire as Coat Check Captain.

 This individual will be responsible for:


  • Training new team members: this includes going over the coat check drop-off and pick-up process, setting up stations to operate an event, training others on how to properly set up, break down and close-out banks and tip sheet, and how to answer frequently asked customer questions in a calm and clear manner 
  • Managing weekly inventory of all coat check supplies. This entails upkeeping a bi-weekly inventory list of coat check equipment (tickets, hangers, racks, cubbies) to ensure the team is prepared properly for busy events and weekends
  •  Providing feedback on coat check team and suggestions on how to improve team, individual performance and the department as a whole


  • Working closely with other coat check employees during the training process as a guide and to ensure they are properly trained and equipped
  •  Handling the coat check schedule and coordinating staffing with Assistant General Manager and General Manager to ensure events are properly staffed
  •  Managing the Lost & Found program, tracking Lost & Found items, answering customer email inquiries, verifying and coordinating item pickups with customers, and keeping track of reporting and analytics on lost items & coat check performance
  •  Using excellent customer service skills to display a positive attitude when interacting with guests
  •  Accurately processing sales using Billfold payment system and handling cash
  •  Communicating in a professional manner with staff, guests and supervisors, and conveying important information to supervisors when necessary
  • Report to Managers any activities or behaviors that conflict with venue policy or code of conduct


You’ll be successful in this role if you..


  • Maintain a friendly demeanor 
  • Must be able to work at least 3 events per week, which include evenings, late nights, and weekends
  • Are able to work in high paced environments while remaining professional
  • Possess excellent customer service skills
  • Have experience handling cash
  • Work well in a team setting and communicate with managers and security supervisors
  • Are highly organized and resourceful, with the ability to multi-task
  • Open minded to a diverse audiences - any type of discrimination is unacceptable 


$22 per hour


Elsewhere’s Values

These values are real and guide all of our decisions in how we operate and how we treat people. This includes our decisions to hire, reward, and fire. Every single person at Elsewhere will be held to these standards. This is how we build a great team, achieve our goals, and do so enjoyably.


Respect for all people, music, and ideas – be open-minded. Elsewhere is no place for hatred or discrimination for any kind, as a workplace or as a venue. This standard applies to everyone, not just staff, including artists, audiences, investors, etc.


Inclusivity: We believe that music and people should not be siloed, and that Elsewhere is best enjoyed when we are all together.


Creativity: We support creativity on stage but we are also creative as a company. It is better to take a smart creative risk and fail than to avoid taking creative risks at all.


Service: Go above and beyond in doing what is best for our artists and for our audiences so they can have an incredible event. You might do this every day, but for them, this event might be a very rare and special occasion.


Excellence: We are values-driven but performance-oriented. Work smart over hard, but do the hard things when you need to instead of just what’s easy.


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