Job Description
Resident Advisor (RA) exists to support local scenes and connect the global electronic music community. Founded in 2001, we are located across 6 offices around the world, and read by more than 4 million people a month.
This is an entry-level position, based in Berlin will support our ticketing team across the globe to ensure we maintain our industry-leading service levels. Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Ticket Support Assistant will be responsible for day-to-day promoter and customer support and administration. This is 5 days a week, full time, 1-year fixed term contract with 2x a month Saturday cover.
Key responsibilities...
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Dealing with customer queries and resolving potential ticket issues
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Communicating with promoters regarding ticket related queries
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General upkeep of ticketing admin system
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Identifying and highlighting potential fraudulent transactions using fraud detection software
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Confirming/amending user shipping details for physical ticket events
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Assisting with promoter payments and advances
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Supporting the US Account managers in ad hoc tasks
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Approval and upkeep of artist and label pages
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Overseeing promoter payments
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Dealing with disputes and chargebacks
Who we're looking for…
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Track record of effective communication, both personal and digital
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A passion and understanding of electronic music culture is fundamental
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Willingness to live RA’s values
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Fluency in German is preferred
We care about…
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Providing a healthy company culture with strong internal communication and transparency
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Diversity, Equity and Inclusion with a dedicated team leading our company commitments
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Supporting community projects across the industry: https://ra.co/about/community
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Electronic music and the values of acceptance that underpin the culture
Our values…
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Electronic music is art.
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We celebrate the progressive values that underpin electronic music.
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We advocate for a more inclusive and equitable electronic music community. We honour the past, present and future of electronic music.
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We use innovation to empower the community.
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We choose honesty over gain and purpose over profit.
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We’re always front left.
>>> Click on Apply Now to be taken to the application page.
Established in 2001, Resident Advisor (RA) is an online music magazine and community platform dedicated to showcasing electronic music, artists and events across the globe.
RA combines high-quality writing and films with listings, directories and industry tools to create an ecosystem of content and services. We play an indispensable role in supporting the electronic music industry worldwide. Our audience of over four million monthly readers is made up of music fans, club-goers, DJs, producers, venue owners, promoters and record labels.
RA's inspiring and dynamic work environment offers a multitude of career opportunities. We are a diverse, international team with shared values and, most importantly, a deep-rooted passion for electronic music. Our global reach is anchored by local knowledge, combining high-quality editorial with extensive listings for clubs and festivals around the world. A mix of writers, developers, account managers and more, we are always looking for people who want to make a positive impact in their scene and community.
Our Values
- Electronic music is art.
- We celebrate the progressive values that underpin electronic music.
- We advocate for a more inclusive and equitable electronic music community.
- We honour the past, present and future of electronic music.
- We use innovation to empower the community.
- We choose honesty over gain and purpose over profit.
- We’re always front left.
RA's core values guide every decision we make as a company. They embody the principles we hold both collectively and as individuals. We also believe they reflect the music community we cover on RA, and for which we are a tireless advocate.
