Customer Success Assistant (1 year FTC)

  • Resident Advisor
  • Berlin, Germany
  • Jul 21, 2022
Full time Customer Service Entry Level Ticketing

Job Description

Resident Advisor (RA) exists to support local scenes and connect the global electronic music community. Founded in 2001, we are located across 6 offices around the world, and read by more than 4 million people a month.

 This is an entry-level position, based in Berlin will support our ticketing team across the globe to ensure we maintain our industry-leading service levels.  Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Ticket Support Assistant will be responsible for day-to-day promoter and customer support and administration. This is 5 days a week, full time, 1-year fixed term contract with 2x a month Saturday cover.


Key responsibilities... 

  • Dealing with customer queries and resolving potential ticket issues

  • Communicating with promoters regarding ticket related queries

  • General upkeep of ticketing admin system

  • Identifying and highlighting potential fraudulent transactions using fraud detection software

  • Confirming/amending user shipping details for physical ticket events

  • Assisting with promoter payments and advances

  • Supporting the US Account managers in ad hoc tasks

  • Approval and upkeep of artist and label pages

  • Overseeing promoter payments

  • Dealing with disputes and chargebacks


Who we're looking for…

  • Track record of effective communication, both personal and digital

  • A passion and understanding of electronic music culture is fundamental

  • Willingness to live RA’s values

  • Fluency in German is preferred


We care about… 

  • Providing a healthy company culture with strong internal communication and transparency

  • Diversity, Equity and Inclusion with a dedicated team leading our company commitments

  • Supporting community projects across the industry: 

  • Electronic music and the values of acceptance that underpin the culture 

Our values…

  • Electronic music is art.

  • We celebrate the progressive values that underpin electronic music.

  • We advocate for a more inclusive and equitable electronic music community. We honour the past, present and future of electronic music.

  • We use innovation to empower the community.

  • We choose honesty over gain and purpose over profit.

  • We’re always front left.

>>> Click on Apply Now to be taken to the application page.