Operations Manager

  • Broadwick Live
  • Canada Water, London, UK
  • Jun 15, 2022
Full time Operations

Job Description

Role: Operations Manager

Reports into: Senior Operations Manager

Location: Printworks, Canada Water, London

Contract Type: Full Time, Permanent (42.5 hours per week)

Who we are:

Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition London and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Our team:

The Broadwick Live Operations team is a passionate and dedicated group of hard-working event professionals, who take great pride in delivering world class events and experiences to thousands of guests on a weekly basis.

What we’re looking for:

There is now a very exciting opportunity for a talented and ambitious Operations Manager to join Broadwick Live’s team and play a pivotal role in the running of our music events at venues like Printworks, The Beams and others. Reporting to the Senior Operations Manager, you will have scope to manage all aspects of the events. You will play a key role in the successful delivery of the music shows across the business.

To be successful, you will have excellent previous demonstrable experience in a similar role within the entertainment industry, with a good understanding of live and electronic music events. You will have a natural passion for customer service combined with strong operational acumen and excellent team leadership skills. You will be extremely organised, with a real ability to get things done, and a strong determination and understanding of how to drive the business forward. You will need to have excellent attention to detail, as we seek to continuously improve processes and innovate within the event spaces in which we operate.

We’re looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. The role will combine a mix of office and site-based working. During show days, this will be a very hands-on role, and you will be a key member on site helping to lead the build, break and overall delivery of show operations for each event.

There is scope within this role to progress onto working at other venues, festivals and events within the Broadwick Live Entertainment portfolio as new sites and spaces are activated.

What you’ll be responsible for:

  • Show Planning; assisting with all aspects of operational planning for show day operations at the venue.
  • Show Delivery; assisting & leading with the management of on-site operations on both event and non-event days.
  • Show Coordination; coordination of external suppliers, staff, artist brands & external promoters to assist with the delivery of music shows.
  • Suppliers Relationship Management; Being a key contact for all key suppliers from procurement to delivery on-site, including security, traffic management, medics, health and safety, cleaners, bars, food traders, stewards and ticketing. Ensuring effective negotiation, contracting and management of suppliers.
  • Budgeting Management & Negotiation; assisting on the budget creation, ensuring supplier and staffing costs and quotes fall in line with the agreed budgets during the season, managing purchase order systems and working closely with the finance team to ensure accurate reporting.
  • Oversight of Event Safety; working with the Health and Safety Advisor in both pre-planning and on-site delivery.
  • Sponsorship; Assisting the brand sponsorship team to ensure wider partners and clients needs are met.
  • On some occasions acting as the Designated Premises Supervisor in accord with the Premises Licence issued under the Licensing Act 2003 responsible for compliance with all licensing requirements.
  • Implementing new processes and procedures that aid growth and financial efficiencies.
  • Supporting the Senior Operations Manager to develop and deliver Broadwick Live's strategic operational plan.


You’ll need to have:

  • Strong leadership & management skills; the ability to lead a team and make decisions whilst under pressure is key to this role.
  • Exceptional organisational skills; you’ll need to have an exceptional eye for detail and accuracy.
  • The ability to work quickly and accurately, with excellent prioritisation skills in a fast-paced environment.
  • The ability to stay cool, calm and collected in stressful situations.
  • Excellent time management and punctuality.
  • Strong communication skills, both written and verbal. Excellent radio etiquette.
  • Excellent IT skills; a good working knowledge of Microsoft Office, Google Drive & Slack.
  • Willingness to work on-site for long periods of time and flexibility with working hours.
  • To be self-motivated; the ability to push on and get the job completed to the best of your ability.


Nice to haves:

  • A personal licence would be advantageous but not necessary to be successful.
  • Previous experience of managing bars / managing relationships with bar suppliers would be advantageous but not essential.

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