Channel Operations Coordinator (f/m/x)

  • Native Instruments
  • Berlin, Germany
  • Jun 08, 2022
Full time Customer Service

Job Description

Who We Are

For 25 years, Native Instruments has been at the heart of musical innovation. We’ve created communities, pushed technological boundaries, and opened new creative horizons for amateurs and professionals alike. Guided by our mission to make music creation more inclusive and accessible, Native hardware, software, and digital services provide fully-integrated solutions for musicians, producers, and DJs of all genres and levels of experience. Native Instruments is part of Soundwide, whose mission is to make music and audio creation a more joyful and inspiring experience for creators everywhere by helping them to find, and stay in, their creative flow. Soundwide’s collective vision is to inspire and empower creators to express themselves and reimagine the future of sound. 

Our Channel Operations team ensures the smooth and fast processing of orders from our national and international retail and distribution network, making sure our valued customers receive their ordered goods as soon as possible. This talented team also supports our customers efficiently with all issues related to order fulfillment and deliveries. Through this work the team makes a critical contribution to our sales team's success and the improved experience of our customers. 


What You'll Do

  • You will oversee all national and international orders from our retail and distribution partners
  • As needed, you'll process new orders and pass these on to the fulfillment center, coordinating deliveries, availability, and allocation 
  • You'll be key point of contact for processing any returns and/ or replacement of damaged items
  • Using your relationship management magic, you will be the first contact person for our customers with questions concerning order processing, delivery, returns, and any other order-related inquiries
  • You will coordinate internal communication and organization between with our Territory Sales Managers, Supply Chain Management, and Accounting teams
  • You will oversee the creation of reports as well as administration of customer master data to provide insights and improvement recommendations to our sales teams. 


What You'll Need

  • You'll bring some previous experience in the field of order management or sales administration (such as: end customer service, inventory, logistics, or distribution)
  • Fluency (C2 level) in both German and English languages are required for this role
  • You are familiar working with ERP systems (ideally Oracle EBS) and CRM systems
  • You have completed a relevant Qualification or Apprenticeship in a related field
  • You bring a customer oriented approach to your work and can demonstrate great communication skills within a professional environment
  • You like to solve problems and can offer examples of how you have proactively developed business solutions in your previous work environments
  • Collaborative and supportive, you enjoy contributing to a team environment and working with a range of stakeholders
  • You have experience working with Microsoft Office and are comfortable to learn new tools and technologies


About Us

Native Instruments is a Soundwide company; together we embrace diversity and a respect for all people. We are proud to be an equal opportunity employer and we believe the foundation of our dynamic and pioneering spirit starts with a fair and inclusive culture. At Soundwide we strive to embrace teamwork and passion, deliver inspiring experiences, continuously innovate and empower our communities, while also serving our planet. 

All applicants will receive equal consideration for employment at Native Instruments and we encourage everyone to apply – regardless of gender identity, race, color, religion, sex, sexual orientation, national origin, genetics, disability, age, or any other characteristic protected by law. 

Help us reach our goal in making the future of music diverse, inclusive and exciting! We encourage you to submit your application without the requirement for a photograph, identifying factors or personal status information.

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