IT Support Engineer

  • Focusrite
  • High Wycombe, UK
  • May 13, 2022
Information Technology

Job Description

IT Support Engineer

Based: High Wycombe
Term: Fixed term contract, Full time
Salary: £25000 - £30000 pa + Excellent benefits

The Role:

We are looking to employ an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office and/or remotely, supporting the wider Focusrite Group of brands: Martin Audio, ADAM Audio and Sequential.

We anticipate that the contract will last for 12 months initially and the primary goal of this role will be to provide IT support for the local business/region. You will be responding to support ticket & escalations, working on internal projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex infrastructure and integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills thus having the ability to manage multiple projects and support at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business and work around an Agile/Kanban team to manage the ongoing backlog of project work.

An ideal candidate will be able to demonstrate:

  • Professional experience with Office 365
  • Experience of MacOS/Windows troubleshooting

Experience in any the following domains will also be beneficial:

  • Azure cloud services
  • PowerShell scripting
  • SharePoint Implementation and Administration experience
  • Bash scripting
  • Firewall administration
  • MDM
  • Windows Server
  • Linux
  • VMware
  • Mimecast or similar email gateways
  • incident response
  • ITIL
  • SSO

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under nine established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Martin Audio, Optimal Audio, Ampify Music and Linea Research. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including three Queen's Awards for Enterprise, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free breakfast/lunch in the canteen. We arrange company training sessions and encourage personal development.