Service Engineer

  • Focusrite
  • High Wycombe, UK
  • May 06, 2022
Full time

Job Description

Service Engineer

Location: High Wycombe

Term: Full-time, Permanent

Salary: £25000-£28000 pa + excellent benefits

Role Description:

We are looking for an experienced service technician to join the in-house Service Department. Working in a close team, this role comprises of product repairs, communicating with customers and helping our world-wide service network serve our global customer base, all while looking for opportunities to improve product reliability.

Key Responsibilities:

  • Repairing Focusrite, Focusrite Pro and Novation products by evaluating units, diagnosing faults, carrying out repairs to a component level and testing devices.
  • Ensuring effective turnaround of products through the department.
  • Liaising with engineers and manufacturing in a closed-loop feedback system to improve product reliability.
  • Assisting our customers and external service partners with remote diagnosis and repair advice via email and telephone.
  • Creating service documentation to support our Global Service Network.
  • Continually working to improve our systems and processes to deliver the above.

Abilities, skills and experience required:

  • At least 2-3 years electronics repair and servicing experience.
  • Knowledge of fault-finding electrical systems to a component level.
  • Ability to read and understand technical drawings and schematics.
  • Experience using test equipment such as signal analysers and oscilloscopes.
  • Collaborative personality, working well as part of a team.
  • Self-motivated and able to prioritise and manage own workload.
  • Interest in music/audio and experience with music technology products and digital audio workstations.
  • Proficient with Microsoft Office.

Desirable:

  • Analogue and digital audio electronics experience.
  • Detail focussed, and able to identify trends.
  • Good organisational and communication skills.
  • A polite and helpful phone and email manner.
  • Spare part purchasing and sourcing obsolete parts.
  • Experience with Windows and MacOS systems.

I don’t have all the experience you’ve asked for, should I still apply?

Our priority is to find the right fit for the team, and for Focusrite/Novation, and we’ll always do what we can to support personal development. In other words, if you don’t quite have all the experience listed above, we’d still be interested in hearing from you. Let us know what you’d bring to the role, and why you’d be a great fit for the team.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under eight established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Martin Audio, Optimal Audio, Ampify Music and Linea Research. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including four Queen's Awards for Enterprise and the AIM Company of the Year Award 2021.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome and positively represented, whether office-based or working remotely. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, free breakfast/lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.