Customer success specialist

  • eddy.app
  • Brussels, Belgium
  • Jan 14, 2022
Full time Customer Service Royalties

Job Description

Backed by Rights’Up, a music rights company started in 2012 that manages neighboring rights collection for over 2.2M recordings, eddy.app is the newest venture on a mission to undo the chaos of music royalty accounting.
eddy.app is a music royalty accounting software for Independent Record Labels. We’re building the next generation royalty accounting tool for labels while providing superior experience for their artists.

We’re looking for a dynamic Customer Success Specialist to be an essential part of the sales & support team. You will be in charge of our users' onboarding journey and providing a great user experience for both record labels & artists. If you’re motivated and have experience in music royalty accounting, eddy.app is a great place to grow.

 

Responsibilities as Customer Success Specialist : 

  • Help record labels set up their eddy.app account
  • Optimize internal processes and actively enhance all Customer Success initiatives
  • Build training courses and educational material for our customers
  • Maintain a deep understanding of the software, assist customers with questions and offer efficient problem solving. 
  • Help establish clear retention goals and milestones both for clients and eddy.app team members 

 

Skills for a Customer Success Specialist : 

  • Problem solver: ability to understand underlying user issues, identify solutions through creative thinking and research
  • Relationship management & empathy : attentive to customers and ability to develop a deep understanding of their needs. 
  • 2 to 5 years experience working in royalty accounting either at a record label or another capacity
  • Good knowledge of music royalty accounting principles and record deals (recording, distribution & publishing). 
  • Good overall Technical understanding of SaaS products strong organisational and prioritisation skills
  • Proactive and ability to work autonomously
  • Fluent in English, other languages are a plus

 

We offer :

  • A permanent contract in our Brussels office (we say “office”, but we were hybrid before hybrid was a thing)
  • 28 holidays a year 
  • Company contribution to public transport
  • Sports Club membership

 

When : ASAP  

Apply :  Send your cv and a short explanation why you’re applying for this position