Event Ticket Manager

  • Alma Art
  • Berlin, Germany
  • Jan 13, 2022
Full time Event management

Job Description

Company Overview:

Alma is a genuinely disruptive early-stage technology company driven by a passion for art, a love of music and a desire to transform the way people interact with and consume their creative passions. A pioneering ‘mixed art’ e-marketplace, Alma is seeking to reinvent the global Art and Music industries by utilising innovative technologies to provide solutions for some of the key problems the industry currently faces. The founders have built an ecosystem to drive traffic to Alma’s e-marketplace and ensure the circulation of its blockchain-based Alma token.

As a digital hub, Alma champions emerging artists, connects them with art enthusiasts from across the globe, and fosters a creative community of like-hearted people. It’s a place of never-ending discovery and a heaven for artists, collectors, music creators, and fans. Online or offline? Why not both? Alma blurs the lines between digital and live events to empower the next generation of art and music lovers to find, share and experience what they love - anywhere.

Founded by an impressive collection of serial entrepreneurs in the Creative, Lifestyle and Technology spaces, and supported by some heavyweight names in the world of Arts, Music, Consulting and Finance, it has a heady mix of relevant expertise at hand to support the business, as well as significant access to capital.


Role Overview:

A passion for electronic music and/or digital art would be an advantage. We're backed by some top DJs and promoters, and provide a fun and inspiring environment.

The main duties of this role will be to manage promoter relations, including sales, onboarding, and post-sales support for promoters using the Alma ticketing platform. Ensuring a high-performing ticketing service, maximising revenue across all channels and ensuring excellent internal communications flow with appropriate teams across the organisation.

Role Responsibilities:

  • Manage the ticketing platform within Ama, ensuring a high-performing ticketing service, maximising revenue across all channels and ensuring excellent internal communications flow with appropriate teams across the organisation.

  • Provide regular sales reports, advice and insights to internal stakeholders and external producers and promoters.

  • Ensure the upkeep of all ticketing-related systems; develop project plans and deliver projects to further develop such systems as an active member of various project groups.

  • Manage the contracts and relationships with the external promoter and ticketing providers.

  • Be an expert in all front-end Alma ticketing processes (including the creation and improvement of seating plans, data imports, data structure and ticket hierarchies) to maintain a self-sufficient ticketing operation and provide training to new staff as necessary.

  • Manage any Ticketing Assistants, including learning, development and ongoing appraisal to ensure that the needs of both individuals and the business are met.

  • Contribute to the budgeting, targeting, and forecasting processes for internally-produced work, enabling data-driven decision-making and foreseeing operational considerations to provide accurate projections, in collaboration with producing, marketing, and insight leads;

  • To devise, develop, support and implement projects to expand the Alma’s global reach.

  • Enhance the customer experience and improve profitability and efficiency through data and digital technologies. Continue the modernizing and digitisation of ticket sales services including sale via the blockchain.

  • Advise the Head of Marketing re strategies and new initiatives to develop income streams.

  • Ensure accurate, timely and efficient reporting and financial returns, reconciliation and accountability of Ticketing to the Head of Marketing and CFO.

  • Contribute to the planning of marketing campaigns, market research and audience development strategy.

  • Work collaboratively with the Head of Marketing to ensure that the appropriate reporting and data analysis is in place to inform and identify sales and audience development strategies.

  • Cultivate effective relationships with external stakeholders, including ticket agents, event promoters, and wider industry contacts to position Alma at the cutting edge of the ticketing industry.

  • Maintain and keep up to date with the current trends and best practice in ticketing operations.

  • Responsible for the business development strategies of internal and external ticketing sales.

  • Responsible for signing up new clients and external promoters to Alma platform in conjunction with employee KPI’s.

  • Manage ticket sales and events to ensure maximum revenue is achieved in conjunction with employee KPI’s.

  • To be responsible for identifying and undertaking training and personal development to meet business needs.

  • Handle customer complaints at times when the Customer service teams are unavailable.

    Role Requirements:

  • Bachelor’s Degree or relevant equivalent experience.

  • A minimum three (3) years computerized ticket operations experience, preferably in an Arena environment.

  • Advanced level user knowledge of the platforms and operations of Ticketmaster, Resident Advisor and Event bright and other ticketing systems. Including the policies and procedures and in-depth knowledge of operational ticketing.

  • Adept computer skills, including all programs in the Microsoft Office suite and online software.

  • Proven experience in learning new technologies with a demonstrated ability to be a resourceful, hardworking and innovative problem solver.

  • Significant successful ticket operations management experience.

  • Strong math proficiency and high level of attention to details.

  • Demonstrated ability to develop and coordinate multi-faceted plans and issues.

  • Established sound organizational and personal interface skills.

  • Must be able to work nights, weekends, and holidays.

  • Proficient in English writing and speaking.