Client Technical Support - German speaking

  • BMAT
  • Remote (Berlin, Germany)
  • Nov 18, 2021
Full time Customer Service

Job Description

That thing we do

We’re the Operating System for the Music Industry – a platform that pumps up the jam of every play.

We connect all players of the industry to amplify the value of music. Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain. For those who make or use music, we allow them to plug in to our O.S. to ease operations, increase earnings, and get in sync with everyone else.

Who the FAQ are BMAT

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 160 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.

Join us from wherever you are on our mission to help make music live forever.

We say there’s a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Our way of being is always sprinkled with transparency, perseverance, flexibility, open-mindedness and trustworthiness.

The project

You will be part of the TV&AV Operations team, working to ensure high-quality services to our clients. You will be particularly involved in a major project with a German client. We are looking for an enthusiastic, problem-solving person, who's able to rapidly understand technical processes and inconsistencies and find solutions together with the rest of the team.

Main tasks involve providing support to our products/services, responding to customers’ needs, and helping guarantee the quality of the services provided by investigating and troubleshooting technical problems.

What You Will Be Doing

  • Quality assurance for the services and data offered to our customers (ensuring data completeness, report generation, and report delivery).
  • Proactively identifying operational incidences or technical bugs and working both independently and with the team to resolve them.
  • Maintaining high customer satisfaction by managing incoming customer service inquiries and responding to support tickets.
  • Working with the wider team to provide project support for the client.
  • Reaching out to and managing communication with labels and third parties for content ingestion.

Requirements

All About You

  • Excellent and proactive communication skills with both clients and internal teams.
  • Keen problem-solver who is highly focused and can isolate small mistakes in large data sets.
  • Motivated by autonomy and trust, with the ability to independently manage your workload.
  • Excited to collaborate with a supportive team.
  • Technology native.
  • Enthusiasm for client support.
  • Agile and adaptable.

Languages

  • Native German and fluent English.
  • Spanish is a plus.

Benefits

You Can Enjoy

  • Flexible working hours and location
  • Flat hierarchy
  • You can make the role your own and run your own development
  • Online language classes to improve your Spanish, Catalan or English
  • Online and onsite courses and music industry workshops run by inhouse experts
  • We’ll provide you with all equipment needed for you to be comfortable
  • 25 days of holiday per year, plus flexible time off for other commitments
  • Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/