Community Support Assistant - Kickstart Scheme

  • Vochlea Music
  • Bermondsey, London, UK
  • Oct 11, 2021
Temporary Customer Service

Job Description

About Vochlea Music

Vochlea Music is a London based creative technology company on a mission to empower music makers. In 2019 we launched the Dubler Studio Kit, an intelligent voice-to-MIDI software that allows anyone to use their voice as a MIDI controller. We recently launched a software only version of our product, Dubler 2.

Dubler is a pioneering innovation; unlocking music creation for everyone through the one instrument we have all practiced since birth - the voice. Imagine beatboxing triggering drum samples, humming a guitar part or controlling effects by the timbre of your voice - all absolutely live.

Our technology has been recognised internationally for a range of design and innovation awards, most recently winning the Music Innovation Prize at Web Summit 2019, and the high-tech innovation prize at NAMM 2020.

We work out of an office in the Biscuit Factory in Bermondsey. We are a small, close knit team who value diversity and inclusion. We combine great ambitious aims for the business with a focus on enjoying the day-to-day. We believe in a good work-life balance, and a respectful working culture. 

About the role

This role has been created with the Kickstart Scheme in mind, the ideal candidate would have a passion for music making and be looking to progress their career in the music tech industry. 

The Kickstart Scheme is specifically for young people between 16 and 24 years old, currently out of work and claiming Universal Credit. All roles will be initially for six months but with the potential for permanent employment at the end.

Candidates Must Be:

• Between the age of 16-24

• Receiving universal credit

Please ensure you speak to your job centre work coach about applying for this role as you will need to apply for the position via them. 

Duties will include: 

Responding to customers queries in a timely and accurate way 

Identifying customers issues and helping them use our software

Scheduling support calls with customers

Supporting customers via email and video call 

Responding to customers comments and queries on social media

Moderate the Vochlea forum 

Identifying recurring issues and working with the team to resolve them

Help to plan and film software tutorials

Essential Skills

Strong customer service skills 

Professional style of communication 

Basic understanding of at least one music production software such as Ableton, Logic or FL Studio

Excellent communication skills

Ability to problem solve

Good time management

Highly organised

Patience 

Desired skills 

Ability to use multiple DAWs 

Previously used Dubler

Experienced in music production

Benefits:

25 days holiday plus bank holidays pro rata 

Relaxed and fun working environment 

Fun team days out

Salary:

£11 per hour

Hours:

25 hours per week

Working days are negotiable

Office hours are typically between 10am - 6pm

Saturday / Sunday work may be required

6 months fixed term with the potential to become permanent

Closing date: 31st October 2021

Disclaimer: Please note that this vacancy is created through the Government's Kickstart Scheme so we can consider only candidates eligible for this programme. Please visit the official UK government website to find out the requirements for candidates.