Vochlea Music is a London based creative technology company on a mission to empower music makers. In 2019 we launched the Dubler Studio Kit, an intelligent voice-to-MIDI software that allows anyone to use their voice as a MIDI controller. We recently launched a software only version of our product, Dubler 2.
Dubler is a pioneering innovation; unlocking music creation for everyone through the one instrument we have all practiced since birth - the voice. Imagine beatboxing triggering drum samples, humming a guitar part or controlling effects by the timbre of your voice - all absolutely live.
Our technology has been recognised internationally for a range of design and innovation awards, most recently winning the Music Innovation Prize at Web Summit 2019, and the high-tech innovation prize at NAMM 2020.
We work out of an office in the Biscuit Factory in Bermondsey. We are a small, close knit team who value diversity and inclusion. We combine great ambitious aims for the business with a focus on enjoying the day-to-day. We believe in a good work-life balance, and a respectful working culture.
About the role
This role has been created with the Kickstart Scheme in mind, the ideal candidate would have a passion for music making and be looking to progress their career in the music tech industry.
The Kickstart Scheme is specifically for young people between 16 and 24 years old, currently out of work and claiming Universal Credit. All roles will be initially for six months but with the potential for permanent employment at the end.
Candidates Must Be:
• Between the age of 16-24
• Receiving universal credit
Please ensure you speak to your job centre work coach about applying for this role as you will need to apply for the position via them.
Duties will include:
Responding to customers queries in a timely and accurate way
Identifying customers issues and helping them use our software
Scheduling support calls with customers
Supporting customers via email and video call
Responding to customers comments and queries on social media
Moderate the Vochlea forum
Identifying recurring issues and working with the team to resolve them
Help to plan and film software tutorials
Strong customer service skills
Professional style of communication
Basic understanding of at least one music production software such as Ableton, Logic or FL Studio
Excellent communication skills
Ability to problem solve
Good time management
Ability to use multiple DAWs
Previously used Dubler
Experienced in music production
25 days holiday plus bank holidays pro rata
Relaxed and fun working environment
Fun team days out
£11 per hour
25 hours per week
Working days are negotiable
Office hours are typically between 10am - 6pm
Saturday / Sunday work may be required
6 months fixed term with the potential to become permanent
Closing date: 31st October 2021
Disclaimer: Please note that this vacancy is created through the Government's Kickstart Scheme so we can consider only candidates eligible for this programme. Please visit the official UK government website to find out the requirements for candidates.