Customer Success Assistant

  • Resident Advisor
  • Los Angeles, CA, USA
  • Sep 20, 2021
Full time Account Management Customer Service

Job Description

This is an entry-level position, based in LA, will support our Customer Success team across the globe to ensure we maintain our industry-leading service levels.  Playing a vital part in the daily operations of one of RA’s most dynamic teams, the Ticket Support Assistant will be responsible for day-to-day promoter and customer support and administration. 

RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, expressions, and orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and the treatment of our staff. 

Key responsibilities:

  • Dealing with customer queries and resolving potential ticket issues

  • Communicating with promoters regarding ticket related queries

  • Managing scanner rental for promoters in the US

  • Ensuring promoters are efficiently prepared for managing their entry logistics

  • Training promoters on our latest technologies

  • General upkeep of ticketing admin system

  • Identifying and highlighting potential fraudulent transactions using fraud detection software

  • Confirming/amending user shipping details for physical ticket events

  • Assisting with promoter payments and advances\Supporting the LA Account manager in ad hoc tasks

Our Values:

  • Our passion is our profession.

  • We are independent and we support independence.

  • We support local scenes.

  • We treat dance music as an art form.

  • We champion the values of acceptance that underpin dance music culture.

  • We care about the past, present and future of electronic music.

  • We choose honesty over gain.

  • We're always front left.