Head of Community (Maternity Cover)

  • Mixcloud
  • London, UK
  • Mar 15, 2019
Temporary Communications Music Management Project Management

Job Description


Reporting to one of the Cofounders, this role offers the opportunity to join our Community team, initially as Head of Community for a 12 month maternity leave cover. Thereafter a permanent position could become available. As Head of Community, you will be leading the team in its positive and rewarding mission: to help audio creators succeed by building a loyal and engaged audience, and earning revenue.

Our ideal candidate has a solid managerial background, plus a good knowledge of the music and audio landscapes. You have experience managing a variety of community projects end-to-end, including the launch of new products or effective campaigns. You are a good team leader who is able to communicate the company’s vision and purpose and keep the team in line with objectives.

You will be interacting with inspiring people, both within the company and with our community of creators and partners. You will have the opportunity to play a role in shaping the company’s strategy. Ultimately, you will ensure that the Community team’s output contribute to our company’s long-term success. The is a full-time opportunity and the ideal candidate will be based in London.


Mixcloud is an audio streaming platform connecting a global community of listeners and creators through audio culture. Listeners can access a unique collection of over 15 million radio shows, DJ mixes and podcasts produced and uploaded by over 1.3 million passionate tastemakers and curators around the globe.

Our mission is to build a fair and sustainable ecosystem for audio culture. As a critical part of the global music and cultural landscape, we empower DJs, radio hosts, podcasters and tastemakers to build and inspire fan bases.

Mixcloud also helps connect brands to music and culture under our brand partnerships arm, LOUD. We create cutting-edge cultural solutions for brands such as adidas, W Hotels, Sonos, Dr. Martens, Eventbrite, and more.

Whilst we have a great foundation in place, this is the beginning of the next phase of our journey. We are looking for smart and hungry people to join our incredible team and help us realise our vision.

What will you do?

  • Build and manage relationships with top creators on the platform, keeping track of their progress, developing case studies, and communicating new developments and features
  • Oversee Community team KPIs and drive the team to hit their goals
  • Report on the team’s performance against these goals to the leadership team and wider company
  • Develop and implement a cohesive plan to drive the success of creators on Mixcloud Select
  • Help strategise and identify creators to partner with and set them up for growth, promotion and communications opportunities
  • Partner with the product team to communicate issues, strategise and prioritise feature requests
  • Provide guidance and develop processes to help your team organise and work effectively
  • Act as a critical point of contact for our core community of creators

Who are you?

  • Proven work experience as a Head of Community, Communications, Business Development or similar role
  • In depth understanding of the music industry and audio landscape
  • Demonstrated success leading and driving a team, comfortable dealing with the fluidity of a new and growing team, with strong skills in developing people and processes
  • You have a strategic mindset; you’re able to prioritise effectively and make decisions quickly
  • You have exceptional oral and written communication skills
  • You are the kind of person who sees solutions everywhere and is comfortable handling a high volume of work in a fast paced environment
  • Experience working within a subscription business is helpful


We are a rapidly expanding music-tech business. We offer a culture of personal development and role growth. You will have the pleasure of working with a lean but growing team that punches above its weight, offering you the opportunity to explore ideas and expand on your role.

In addition to base salary, Mixcloud offers myriad benefits such as generous stock options, unlimited holiday policy, a flexible working culture, a great office environment and strong opportunities for personal development.

Mixcloud is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.