Guest Relations

  • Avant Gardner
  • Brooklyn, NY, USA
  • Jul 13, 2021
Part time Operations

Job Description

Avant Gardner is a 6,000 capacity event complex that houses three distinct areas: the outdoor Brooklyn Mirage during the summer season, and the indoors Great Hall and Kings Hall open year-round.

 

WHO YOU ARE

  • Someone who has integrity, a passion for hospitality, and a desire for excellence
  • Someone who is high energy with an outgoing personality
  • Someone who possesses the ability to multitask, think on their feet, and problem-solve
  • Someone who can keep calm under high pressure situations

THE JOB

The position will be responsible for greeting incoming guests, providing excellent customer service, and creating a safe and friendly environment for the guests.

  • Work with Operations team to ensure the highest quality experience for our guests during events
  • Aid with the set-up and break-down of the guest relations booth and Billfold areas
  • Provide outstanding customer service
  • Report suspicious or criminal activity to security and/or management
  • Exhibit professionalism when speaking to guests and communicating information
  • Demonstrate a complete understanding of venue operations and upcoming events
  • Resolve and document Guest concerns and complaints in person
  • Accurately handle multiple types of transactions, including: cash, credit, checks, etc.
  • Collect lost and found items during event
  • Monitor activities at entrances, exits and other areas requested by the Operations team
  • Be an advocate for new initiatives within the venue
  • Any other tasks as assigned

QUALIFICATIONS

  • Must have 2+ years related experience in hospitality operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation
  • Must possess excellent written and verbal communication skills
  • Must be highly organized, efficient and detail oriented
  • Must have excellent interpersonal/relationship building skills
  • A certificate of Fitness F-03 and F-04: Temporary Indoor/Outdoor Place of Assembly Safety personnel
    • *If you do not have this, you will be required to obtain once hired

PHYSICAL REQUIREMENTS

  • Must be able to work on your feet as well as stationary for at least 12 hours during events
  • Must be willing to work varied shifts, including weekends and holidays
  • Fast paced movements are required to go from one part of the club to others
  • Must be able to move, pull, carry or lift at least 20 pounds

>>> Click on Apply Now to be taken to the application page.