Community Manager

  • Native Instruments
  • Berlin, Germany
  • Jun 30, 2021
Full time Community Management

Job Description

What You’ll Do 

  • You will engage in ongoing dialogue with customers on NI’s official online channels such as the user forum, social media and YouTube to stimulate positive community conversation 
  • As a Community Manager, you will monitor and engage in our external communities (Discord, FB groups, Reddit, KVR etc.)
  • Collaborating with our customer care agents, you will resolve community support cases in a timely manner
  • You’ll keep track on trending and hot topics in the community and help build engagement
  • Work with cross-functional teams and connect with internal experts to answer to prevalent community topics
  • You’ll help build, maintain & nurture a network of online community moderators/power users and develop fruitful relationships with them
  • As the face of our  external communities, you will represent the voice of the customer in our product development process

What You’ll Need

  • You bring proven experience in a customer facing role, ideally for a creator platform or business
  • Your communication skills and your written English are excellent — you are able to explain complex topics in simple words
  • You are passionate and knowledgeable about music technology, have an excellent understanding of today's digital music production hardware and software. You are on top of music industry trends
  • You bring proficient knowledge of and a passion for Native Instruments product portfolio
  • You’re passionate about what makes online communities stick, you’re social online and a long  standing and influential member of at least one online community
  • You are a talented relationship builder, successful in developing strong ties among users and between users and employees
  • You bring strong analytical skills to monitor and report, identify actionable learnings and to continuously iterate and adapt 

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