RA is seeking an experienced people manager with good attention to detail to help us to continue to provide best in class support to the ticketing customers and clients of RA. This role will be responsible for managing our growing Customer Success team, ensuring RA continues to provide a service level to all customers that is efficient and knowledgeable. This role will involve actively assisting with the daily tasks carried out by the Customer Success team whilst overseeing team members training and progress.
Electronic music is ingrained in the culture of RA and a strong interest and understanding of the industry is hugely desirable.
RA welcomes applicants from all abilities, backgrounds, ethnicities, experiences, expressions, and orientations. We aim for the staffing at RA to be a reflection of the communities we cover, amplify and participate within. We actively promote equality, diversity, and inclusion in the workplace, this is reflected in our internal operations and the treatment of our staff.
Supervisory responsibilities and accountabilities:
Customer Support responsibilities: