Artist Services Representative

  • CD Baby
  • Portland, OR, USA
  • Apr 14, 2021
Full time Customer Service

Job Description

Artist Services Representative 

CD Baby         

Location: Portland, OR


Responsibilities / Tasks:

  • Answer and direct incoming calls and emails to the appropriate people within the organization
  • Answer artists and customer questions regarding their accounts, album sign-ups and orders
  • Accurately complete data entry and enter new prospects/clients into the computer system
  • Enter transactions into computer which will generate mailings to prospects/clients
  • Follow proper security guidelines to ensure safety procedures are followed according to company policies
  • Reliability – must be on time, and have good attendance
  • Other duties and special projects as assigned

Preferred Skills:

  • Must have good communication, language and verbal skills
  • Must be professional and friendly on the phones
  • Must have good computer skills and accurate typing skills of 30-40 wpm minimum
  • Copyright and publishing knowledge a plus
  • Positive attitude
  • Level of knowledge about Artist & Customer related issues & questions
  • Ongoing learning about CD Baby, Music Industry, and Artist and Customer issues

Educational Requirements:
High School degree or equivalent required

Experience Required:
Minimum 1-year customer service-related experience

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