Music Tech Service & Support Team Leader

  • Juno Media Ltd
  • London, UK
  • Mar 31, 2021
Full time Sound Engineer Sound Technician

Job Description

Juno is looking for an experienced Service & Support Team Leader for our service and returns department. The successful candidate will have a high level of music equipment and testing knowledge, and previous experience in team leadership. They will be responsible for the implementation of new procedures and workflows, and for ensuring the quality and efficiency of our product testing, customer support and returns administration.

Duties and responsibilities
• Identifying and prioritising workload
• Managing daily operations
• Supervising staff performance
• Supporting customers via email and phone
• Testing and diagnosing DJ & studio equipment products
• Liaising with manufacturers to resolve issues and arrange repairs and replacements

The suitable candidate will:
• Have previous leadership experience
• Have a music technology qualification
• Have a deep knowledge of DJ and studio equipment
• Have professional experience of testing music equipment
• Have strong analytical capabilities, and excellent attention to detail
• Have strong administrative and organisational skills
• Be able to cope under pressure and work to deadlines
• Be a team player who enjoys working with others
• Previous customer support experience

Competitive salary
30 days holidays including bank holidays
Staff discount
Perkbox discounts and benefits

>>> Click on Apply Now to be taken to the application page.