Sales Manager - Ticketmaster

  • Live Nation Entertainment
  • Milan, Italy
  • Mar 30, 2021
Full time Sales

Job Description

THE TEAM 
The sales team has the strategic task of serving as a link between our products and services and our customers. Its aim is to analyse, understand and respond to the needs of existing and future clients. Its mission is to expand our clients base without ever losing sight of delivering great service excellence and always keeping Ticketmaster's clients’ satisfaction at the centre of its priorities. The team will be dedicated to the acquisition of new clients and will work collaboratively with the  key account managers who will then ensure that all clients needs and requirements will be attended to going forward. The sales team will also work collaboratively with the operations team whose main function is to ensure the smooth execution of any clients events that go on sale. 
 
THE JOB  
The Sales Manager shall be responsible for growing and maintaining our number of clients in in the Music, Sports, Theatre and Attractions industries.  
 
The candidate will primarily focus on developing and securing new business opportunities with clients who currently choose to use alternative ticketing providers. 

This is an exciting sales role for the right candidate as you will be dealing with clients from the entertainment and sports worlds as well as numerous other environments. The successful candidate will have a proven sale track record backed up by achievements against targets. This is a hands-on position and requires a passionate and well-connected professional who has the capability to deliver profitable opportunities to grow our business in Italy. 
 
The ideal candidate will need to be an enthusiastic self-starter, who can work both independently and as part of the wider team working to develop and grow Ticketmaster Italy. It helps to have a pragmatic and organised approach to work, and transparency to those around you just how much you can achieve on sometimes limited time and resource. 

WHAT YOU WILL BE DOING  

  • Enthusiastically generate leads through independent research and discovery
  • Develop client relationships & leads through meetings, regular phone calls and additional event non-business meetings
  • Show leadership within TM to safeguard that clients are happy with our service and that repeat business and contract renewal is more likely
  • Work closing with all departments to ensure smooth operation of clients´ business  
  • Maintain accurate records of all sales and prospecting activities
  • Assist and support the Managing Director in important negotiations and tenders with big prospects and most important clients
  • Create customized sales and marketing materials to suit varied potential audiences
  • Demonstrate product knowledge to allow for effective presentation of company technology and services to both clients and colleagues
  • Maintain accurate records of all sales and prospecting activities
  • Liaise with Legal and Finance teams to ensure contracts are issued and completed in a timely manner
  • Travel as required to meet business needs and commitments 

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES) 

  • Proven demonstrable experience in sales in the ticketing, entertainment and/or sports industry (ideally with established relationships with venue owners, promoters and event organisers)
  • Strong communication skills, comfortable interfacing with all levels of management
  • Experience in working in a fast-paced environment
  • Strong problem-solving skills, with a proven ability to understand complex requirements
  • Attention to detail and strong follow through capabilities
  • Advanced Microsoft Office skill particularly PowerPoint presentations
  • Responsible for establishing operational plans for job area  
  • Developing and implementing new products, processes, standards or operational plans that will have impact on the achievement of functional results
  • Requires communication with leadership
  • Implements activities that generally impact multiple components / processes and the work of own and several other units / teams / projects
  • Typically assigned to highly strategic / complex / high risk undertakings
  • Good knowledge of Salesforce  
  • Exceptional English language skills 

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)  

  • Pro-active attitude and excellent communicator (presentation, storytelling and industry language)
  • Results & delivery focused § Hands-on
  • Target driven, ambitious individual
  • Passionate in the live entertainment and sports business
  • Ability to work independently or as part of a team

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