Online School Coordinator

Job Title:                   Online School Co-ordinator (full-time)
Accountable to:        Head of Music School & Facilities
Salary Scale:             £26,715 - £30,046
Primary Location:     Online (remote)

Role Summary

Point Blank Online is the e-learning department of award-winning Point Blank Music School in London, Los Angeles, Ibiza, Mumbai and China. We specialise in delivering high end degrees as well as practical, hands on courses in Music Production, Sound Engineering, DJ Practice, Singing, Songwriting & Performance, Music Industry Management and Radio Production.

We are looking for a dynamic, friendly, online savvy individual to coordinate our online school and contribute to the strategic expansion and success of Point Blank Online.

We are looking for someone with a passion for music and online communities. Ideally, you’ll have experience and technical knowledge of distance learning methods and Virtual Learning Environments (VLEs) as well as first-hand experience of music production and related creative activities.

In this role, you will be responsible for the smooth running of our Online School and for co-ordinating and monitoring our Online School lecturers with a view to maintaining and exceeding our high-quality educational standards.   

You will engage with our students using all modes of communication to improve their online experience, ensuring that they feel part of our community. You will create networking and collaboration opportunities, empathising with and helping the students to enjoy their studies. Your aim is to provide a direct route for the student voice to contribute to the ongoing development of the online school.

You will have exceptional communication and inter-personal skills, a meticulous attention to detail and be comfortable managing multiple projects, deadlines and staff at any one time.

In short, you will be a music loving, digitally savvy professional, a people person who can engage and support students and lecturers alike. Your objective will be to ensure that our Online School provides a fantastic and world-leading educational experience in a forward thinking and innovative environment.

Main Responsibilities

Management:

• To monitor masterclasses, forums, 1-2-1s, assignments and timekeeping
• To organise teaching cover and assist with recruitment of new online lecturers
• To schedule 121 sessions and assign lecturers to time slots
• To check registers have been completed correctly
• To follow up with lecturers on any issues in a timely manner
• To provide regular updates on lecturer behaviour/progress to senior staff
• To confirm lecturer termly class allocations and masterclass times
• To train new lecturers on our systems and offer ongoing technical support
• To share students’ feedback with lecturers and relevant module leaders
• To hold regular catch ups with lecturers to review progress / student engagement

Engagement:

• To engage with online students and direct them to non-academic resources
• To hold regular engagement “check-ins” with online students on longer courses
• To flag concerns regarding students to other departments (e.g. wellbeing)
• To track student success, passing on relevant details to Marketing team
• To assist with event planning (Masterclasses, Induction and Workshops etc.)
• To collate student feedback and share with relevant departments / committees
• To ensure that online student opportunities match our London school provision
• To work with other teams on enhancements in the online learning experience
• To be creative and propose ideas to improve the Online School experience
• To help create and engender a sense of community for our Online students

Administration:

• To assign students to lecturers in classes with two lecturers
• To check and validate invoices from freelance Online School lecturers
• To update records of class numbers for invoicing purposes
• To accurately track hours worked by contracted lecturers teaching online
• To attend weekly meetings, providing feeding back to other departments

The list above is indicative, not exhaustive.

Person Specification                                                            

• Ability to engage online students to encourage collaboration and enhance the student experience         
• Technical knowledge of distance learning methods and VLEs 
• Industry experience of music production and related creative activities              
• Excellent oral and written skills with good attention to detail                                          
• Strong people management skills and experience  
• Comfortable liaising with internal / external stakeholders 
• Awareness of teaching methods and resources for diverse / mixed ability classes 
• Ability to multitask and problem solve effectively and independently                  
• Excellent administrative and organisational skills  
• A commitment to Equality & Diversity and Health & Safety etc.                 
• Educated to degree level or equivalence experience                
• Experience of working in a Higher Education environment 

Point Blank is an equal opportunities employer and welcomes applications from all sections of society.

How to Apply

To apply for this role please submit a copy of your CV and a cover letter (2 sides of A4 maximum) outlining how you meet the responsibilities and person specification for this role.

Shortlisted candidates will be invited to take an aptitude test and attend an interview. Unsuccessful candidates will not be contacted unfortunately.

The closing date for applications is midnight on 8th March 2021.