User Researcher

  • Mixcloud
  • London, UK
  • Nov 16, 2020
Full time Researcher

Job Description

We are looking for a user researcher who will work closely with our team of Product Managers, Designers and Engineers to explore, define and solve exciting challenges that face a music platform in an ever-changing landscape. You will build on and take ownership of an on-going program of user research that involves community building, live streaming, creator-to-fan monetisation and the general growth of Mixcloud’s platform.

You will have a demonstrable impact on shipped products via behavioral research insights and data-informed recommendations. Your work will help to define areas of exploration with a pro-active and entrepreneurial mindset and have a key part to play in the business’ overall trajectory. 

You will interact with our community of DJs, Producers, Radio stations, listeners, curators and everyone in between to discover and deliver insights to those who need to know; creating a constantly informed and empathetic product team. You will help us to develop and improve our methods of research, user testing, analysis and knowledge sharing, making them as efficient and impactful as possible.

About Mixcloud

At Mixcloud, our purpose is to amplify culture and community. We operate a fair and legal audio streaming service that supports creators to share their passions. We recently launched Mixcloud LIVE, which is solving real challenges for creators who want to stream legally and monetise online.

We are home to a unique catalogue of 50 million DJ mixes, radio shows and podcasts handcrafted by the world’s finest DJs, online radio stations and cultural tastemakers. Our mission is to get more fans directly supporting creators and build a more sustainable future for audio culture. We want to see a world where everyone can create sustainably and connect deeply. Beyond the algorithm, human to human.

What You'll Do

  • Collaborate with Product + Design to define problem areas and potential projects
  • Recruitment and facilitation of research sessions
  • Conduct interviews, surveys, user testing - whatever gets us closest to our users’ needs
  • Run workshops with project teams and other experts to expand on your research
  • Work closely with a data analyst to connect the ‘what’ and ‘why’ of quant. and qual.
  • Engage and include team members in your process of user research
  • Regularly and engagingly share your findings and insights to the wider team

Who You Are

  • A pro-active researcher who understands that their work is only measured by its impact on the user
  • A natural collaborator who understands the importance of working with the wider project team in their work.
  • Has a strong methodology, but is agile in their thinking when approaches need to be adapted.
  • Passionate about creating a culture of research literacy and engagement within the wider team.
  • Understands the culture of startup - open communication, focus on growth and iteration.
  • Excellent communication skills. Can bring others with them in their vision for a project.
  • Ability to present findings and insights in a way that inspires the wider team.

Requirements

  • 2+ years of experience working as a User Researcher
  • Experience recruiting for research and demonstrated ability to build an overall research plan.
  • Experience synthesising results into concise and powerful learnings.
  • Has worked in-depth with Product Managers, engineers, and designers.
  • Demonstrable impact on shipped products via behavioral research insights and data-informed recommendations.

Nice to have

  • Experience working in a small startup team.
  • Experience with live streaming, community platforms or marketplaces.
  • Experience managing research projects involving cross-functional teams.
  • Experience working alongside Data Analysts.

Benefits

We live the culture we champion. We’re a culturally active bunch, with many of us pursuing our passions as DJs, producers, radio hosts, promoters or creatives. We offer a great benefits package that includes unlimited holiday, stock options, flexible working, a healthcare plan and a kitchen packed with healthy snacks. Wellness at work matters to us, and our team also organises meditation sessions, yoga and strong opportunities for personal development.

Mixcloud is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

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