Artist Manager, Creator Services "F/D/M"

  • SoundCloud
  • Berlin, Germany
  • Oct 13, 2020
Full time Account Management Artist management

Job Description

The Role:

  • Manage EU/UK inbound client applications and onboarding to our distribution platform
  • Collaborate with Head of Talent and Sales Ops to come up with new processes to optimize organic signings and increase client revenue potential
  • Work with label services on executing release campaigns for existing EU/UK artists
  • Educate clients on best practices and release planning within our dashboard
  • Do discovery & qualification with our current EU/UK customers to better understand how they’re using and gaining value from SoundCloud
  • Manage EU/UK client support through various channels with a focus on client retention
  • Upsell services within our platform to existing clients
  • Maintain relationships with referral partners and review incoming client prospecting
  • Have the autonomy to operate beyond your role and help the team continuously improve and optimize our process, training, use of technology, and any other aspects of our business.

About You:

  • 1-2+ years experience in an account management role
  • Enjoy working in a collaboratively competitive environment.
  •  Make others around you better while achieving your own goals.
  • Deep understanding of account management tactics and client relations
  • Be coachable (don’t just do what we say, but rather be self-aware and reflective, and digest feedback critically and adapt to overcome challenges).
  • Be friendly, enthusiastic and demonstrate empathy and thoughtfulness in your professional communication.

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