Customer Experience Agent

  • Splice
  • New York, NY, USA
  • Oct 13, 2020
Full time Customer Service

Job Description

About the Role

As a member of our CX team you will report to the Head of Customer Experience and be responsible for delivering world-class support to our musician-users. We are looking for an expert problem solver who has a passion for helping others on their music creation journey. Ring a bell? Read on!

Why Splice?

We’re building a creative ecosystem for music producers. With this ecosystem, we’re cultivating a global community of creators that fosters inspiration, connection, focus, and growth.

Our work environment is no different. We champion collaboration, big ideas, helping where we can and asking for assistance when we need it. We aim for steady, measured expansion through experimentation and iteration. We encourage optimism, inclusion, and transparency in the workplace. We aren’t afraid to stumble, because every stumble can teach us something about our processes, strategies, and even ourselves.

We don’t just hire people who mirror our culture. We hire people who add to it.

What you will do 

  • Work with our Customer Experience Manager to handle a diverse range of inquiries from our users.
  • Engage with our customers via email, “real-time chat”, and our knowledge base.
  • Report technical bugs to our product and engineering teams.
  • Identify problems and friction points for our users, then help come up with solutions.
  • Draw on your understanding of music creation in order to help our users achieve their creative goals.

What we are looking for 

  • A team player who is energized by working with others
  • Excellent written and verbal communication skills 
  • Passionate about creating music
  • Compassionate and empathetic towards your fellow musicians
  • Able to flourish in a high volume work environment
  • An excellent multi-tasker 
  • Highly organized and detail oriented

Bonus

  • You are a Splice user and familiar with our platform
  • Prior customer service experience

>>> Click on Apply Now to be taken to the application page.