We’re an international marketplace scale-up, changing the game in live music, youth culture and travel. Having closed out $100M in funding to date, we are seeking a Global Technical Support Lead.
Our marketplace continues to grow rapidly on both sides of the Atlantic with a unique membership model. Our travel business is already the market leader across North America and has allowed us to tap into an increasingly larger share of an $800m market.
With 35,000 active ambassadors globally, we have already mastered our craft as the world leader in word-of-mouth sales & marketing. Our white label solution enables festival and concert giants such as Live Nation and Universal Music group, to revolutionise fan interaction and convert their fans into their strongest sales channel.
We’re scaling quickly and boast very high talent satisfaction scores (average survey responses are 9/10) which we put down to our innovative culture focused entirely on self development and empowering you to work in a way that enables you to deliver the best results. Choose your own hours, how much holiday you need and what meetings you attend.
We also invest heavily in coaching with a focus on both individual growth and self awareness as a way of creating high performing teams. With well-established bases in London, Wroclaw and LA, we now have offices across North America, including Las Vegas, Toronto, San Clemente and Miami.
Essentially, we are a rocket-ship taking off!
The Technical Support Lead role at Pollen is an exciting opportunity to join a high-growth startup in a first technical leadership role in US to manage the end-to-end process of supporting our live products.
In this role, you'll work with a world-class technology team based in London and help them win hearts & minds of the customer-facing staff based in LA by providing an exceptional technical support process for all Pollen products.
A Technical Support Lead will:
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