Partner Success Manager

  • Linkfire
  • New York, NY, USA
  • Sep 07, 2020
Full time Customer Service

Job Description

Linkfire is looking for a full-time Partner Success Manager to work with end-to-end portfolio management of our Partner Program.  

You will join a company with roots and heart in music. We’re a team of designers, engineers, product managers, and more, drawn from every corner of the globe.

The common denominator? Music—we live and breathe the stuff. 

The Role:
As Partner Success Manager at Linkfire, you will get the chance to work closely with the biggest players in the Music, Tech, and Entertainment industry. You will be a part of every new relationship we forge with our partner accounts and will navigate our partners through a seamless implementation process to long-term success.

Your responsibilities will cover both pre-sales support, implementation, and onboarding of new accounts and long-term portfolio account management with reporting and addressing ad-hoc partner needs. 

You will interface with stakeholders in and out of the organization, including senior management and top tier partners. On a daily basis you act as the main contact point for our partners post-sale, you prepare and align the implementation between the account and our internal departments, ensure a high-quality launch experience and provide clear and frequent updates and reports on performance and optimizations.


With this role, you will join our growing NYC-office, with colleagues in LA and Europe. You’ll get to actively shape the culture of our NYC-team and report to our Head Of Sales and Channel Partners. 

Responsibilities:

  • Drive implementation from signature to deploy through the relevant product teams
  • Oversee customer onboarding and efficiently guide the customer journey
  • You constantly improve the way that we launch new partnerships and onboard in order to provide the best experience to our partners
  • Spar with the product team regularly to find out how to uncover new opportunities for improvements of established partnerships
  • Report on performance and optimization to existing partners.
  • Reporting for internal success metrics as well as externally to create success visibility partnerside
  • Re-align business objectives regularly to ensure the partnerships are a mutual success and Linkfire as a partner is a key-value creator to the partner
  • Isolate new opportunities to expand on existing deals
  • Build up solid relationships with the stakeholders on the partnerside

 

Abilities and Skills:

  • You have 3+ years of experience in experience with Business Development or Customer Success
  • You have a good commercial understanding of the Ad Tech space and digital advertising solutions
  • Strong commercial and product instincts and the ability to prioritize and guide cross-functional teams through competing demands and complex problems
  • You’re a self-starter with a proven ability to execute, both individually and as part of a team
  • Excellent writing and verbal communication skills with the ability to work with business strategy teams as well as technical teams 
  • Experience developing and managing external relationships with senior leaders
  • Proven ability to gather and filter complex data, providing insights related to analytics and revenue creation

About us:

Linkfire was founded as a response to the increasingly complex nature of digital music marketing. Listeners the world over are streaming through different services—so how do you connect to all of them at once, simply and smartly?

Our technology links fans directly to the content they love in their favorite app. At the same time, we empower everyone from major labels to independent artists with unparalleled audience insights.

Since we started, we’ve become a trusted partner to the music industry’s biggest names, as well as thousands of soon-to-be biggest names. We’re headquartered in Copenhagen, with offices in NYC, LA, and Lisbon. Every day we help artists we adore to realizing their potential through the power of music data.

Underpinning our culture is collaborative, agile processes, and something we like to call the ‘Nordic spirit.’ It means working together with transparency, respect, and honesty. And that goes for the way we do business too.

What’s in it for you:

  • The opportunity to create the must-have product for the music industry and ensure that every month over 130+ million music fans get the best experience
  • An open, informal entrepreneurial startup working environment
  • A truly international spirit, with 4 global locations and over 20 different nationalities 
  • Generous paid time off plans and a Scandinavian work-life balance right here in LA
  • We offer an employee warrant scheme and employee health benefits
  • Enjoy paid daily lunches with your colleagues
  • The chance for your work to impact the music consumption of millions of music enthusiasts all over the globe

 

 Music has the unique power to unite us all. It transcends cultures, languages, and borders.

Every day, we help artists from around the world connect with their fans, and we’re immensely proud to count such a diverse range of creators as our users.

We embrace this diversity inside our offices too. At Linkfire, we want you to find a place to belong, and feel encouraged to be your authentic self.

We therefore do not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.