Application Support Analyst

  • PRS For Music
  • London, UK
  • Mar 22, 2020
Full time Information Technology

Job Description

Location: Streatham with some home working
Salary: circa £50,000 per annum
Term: Permanent
Closing date: Sunday 29 March 2020

The role of Application Support Analyst is responsible for providing technical and quality systems support through monitoring, triaging, user liaison, and identifying and providing solutions to software faults and enhancements in the current IT systems.

Acting as a primary point of contact after the Service Desk for resolving system issues, you will be responsible for providing advice and guidance to the rest of the development team through delivering detailed analysis that will lead to the resolution of incidents, changes, requests and problems.

You will also be supporting the Internal Service Owner in case of outsourcing of any support practice and activity to a Managed Service Provider (MSP), being responsible for the daily liaison with the MSP.

About You

It is essential the successful candidate has the following skills and experience;

  • Knowledge of Incident, Problem & Change Management and Service Delivery Industry best practice (e.g. ITIL)
  • Experience in dealing with 3rd parties’ providers and MSPs
  • Experience of bespoke and customised IT systems
  • Evidence of analysing and documenting business processes and systems
  • In depth understanding of the principles, methods, techniques and tools of change process management and their relationship to project management and business improvement
  • Good understanding of systems and ability to assimilate and interpret advice from technical specialists and third parties
  • A sound understanding of the software development lifecycle
  • Demonstrable skills and proficient in writing/modifying SQL scripts
  • Working knowledge of web site related technologies, including web servers/hosting, internet protocols and other standards (e.g. FTP, SFTP etc.)

The ideal candidate would have an advantage if they held the following skills and experience:

  • Demonstrable skills in working with Web APIs
  • Experience of implementation and usage of Monitoring systems like Microsoft App insights, AppDynamics or Splunk
  • Exposure to agile best practices (SCRUM)
  • CMS experience (Ideally Sitecore)
  • Desirable Cloud and network awareness with knowledge of Azure, Load Balancers, Proxy Servers, DNS and WAFs
  • Knowledge of the basics of DevOps practices
  • Exposure to C#.NET, MVC, RESTful WebApis
  • Experience in front-end web development. JavaScript (JSON/XML), CSS with modern
  • JavaScript Frameworks (such as ReactJS, or Angular) and Node.JS
  • Any project management qualification

We are looking to schedule interviews week commencing 6th April 2020 and 13th April 2020. Please mention your availability for this week in your application.

Why PRS?

PRS for Music is a forward thinking music copyright company with a focus on being the number one rights management company in the world.

We live by our values and they are deeply ingrained in our company culture. We want to help you grow throughout your career so we have plenty of development opportunities for you.

We run a number of wellbeing activities throughout the year, and encourage flexible working and a relaxed dress code.

We also have a number of perks including roof terrace’s on both sites, regular live music events, subsidised cafes, corporate discounts including gym membership. 

>>> Click on Apply Now to be taken to the application page.