TV & AV Client Manager

  • BMAT Music Innovators
  • Barcelona, Spain
  • Nov 21, 2019
Full time Account Management Project Management

Job Description

About BMAT 

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. The company started with an idea – to index all the music in the world – and a mission – to better the music eco-system – and a team of nerds eager to learn how to build a successful business. Today the company has grown to more than a hundred people - spread across Barcelona, Buenos Aires, Lima, São Paulo, London, Paris, Oslo, Tel-Aviv, Johannesburg, Singapore, Tokyo and Seoul - that team up to deliver daily 1 million identifications and 3 billion matches to our partners from all over the music industry.

Our Culture 

We love music. It makes our lives a zillion times better. And we want to give something back to her (yes, to us music is a lady). Make her life easier and her future brighter. We apply our scientific, data-infused brains to tell everyone what music has been played – so that creators get the recognition they deserve. We hear everything everywhere and tell everyone who wants to know. ‘What plays around will come back around’ we say. We believe by helping this happen we can make a positive change in the music ecosystem and enjoy talent for another million years.

We are a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We like coffee, tea, chai, and mate all the same. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for technology and Barcelona as a backdrop has proven to make a good combination. We say there is a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately).

Job Summary

You will be part of the TV&AV Operations team and will be in charge of engaging with clients and ensuring excellent customer services and high-quality deliveries.

You will coordinate projects and maintain the relationship with our customers, understanding their needs and giving them responsive support on a daily basis.

We are looking for an enthusiastic, problem-solving person, who’s rapidly able to understand technical processes and inconsistencies and find solutions together with the rest of the team.

What You Will Be Doing 

  • Perform a transversal role, working in tasks related to Client and Product management, supporting the operations of the TV&AV business unit
  • Maintain regular communications with our customers (CMOs, broadcasters and publishers) to respond to requests and solve incidences.
  • Secure quality over the services and data offered to our customers.
  • Lead communications and tasks organisation with remote teams.
  • Understand the technical capabilities of the tools to translate them to our customers and internal teams.
  • Preserve the trust gained with the customer and be responsible for bridging the gap between them and the engineering team.

All About You 

  • Previous experience as technical account manager or technical customer support.
  • Passion about listening, asking, understanding and communicating.
  • Love for teamwork and learning, detail-oriented, multitasking-skills.
  • Initiative, drive and enthusiasm.
  • Knowledge or experience in the music industry is a plus.

Education

  • Bachelor’s degree in Telecom Engineering, Computer Science, Audio Visual Engineering or similar.

 Languages 

  • Fluency in English and Spanish

 You Can Enjoy  

  • Full-time job.
  • Flexibility on working hours and home office.
  • Flat hierarchy.
  • Free coffee, tea and fresh fruits.
  • English and Spanish classes.
  • Wide range of online and onsite courses.
  • Possibility to choose your hardware and tools.
  • Free beers and snacks on Friday afternoon’s Jam sessions.
  • Becoming part of a diverse and multicultural team based in Barcelona obsessed with bettering the music industry

Diverse perspectives bring about challenges and drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.   

 >>> Click on Apply Now to be taken to the application page.