Associate Client Support Manager (French language)

  • Deezer
  • London, UK
  • Nov 07, 2019
Full time Customer Service

Job Description

Company Description

Believe in Better.

With 53 millions of tracks and a presence in over 180 countries, Deezer is the most personal music streaming service in the world.

Behind the code and the pixels is our team of 500 music lovers, and we’re building something incredible together. Want in? If you’re looking for an adventure, not just a job, and you fancy seeing ideas come to life in a heartbeat, you’re in the right place.

We believe in better product, better speed and better people.

Job Description

How about you? 

We are currently looking for a talented Associate Client Support Manager to lead, mentor and coach a small team in delivering excellent customer service.

We’ve come a long way already and we need positive, enthusiastic individuals to help us keep raising the bar, are you up for the challenge?

What you will do:

  • From coaching & performance management to influencing policy & processes, ensuring excellent service is at the heart of everything you do.
  • Chart your team development path, being accountable for their performance and growth.
  • Developing Deezer’s customer support experience, coordinating new initiatives and acting as a point of contact for support with our partners and business departments.

Qualifications

What we are looking for:

  • A Leader - you believe in leading by example, but also recognise when to let others take the reins.
  • A People Person - invested in the individuals in your team and your measure of success is their growth and development.
  • Support Veteran - years of support experience has given you a keen eye for anticipating and meeting customer needs.
  • Champion for Change - open to new ideas, you focus on the positives and moving forward.
  • Part of the Solution - your actions will have an lasting and meaningful impact on Deezer and our users experience.
  • Communicator - you’re confident in front of a group or one-to-one. You understand the importance of clear and proactive communication in addressing issues before they occur.
  • Not afraid to fail - you accept mistakes occur but see them as an opportunity to learn and you don’t let them hold you or your team back.
  • Linguist - Fluent in both English and French.

Additional Information

Press play on your next adventure! Music uplifts, it makes us get up and dance, it adds color to life. Here at Deezer, it fuels everything we do. Want in? If you’re looking for an adventure, not just a job, and you fancy seeing ideas come to life in a heartbeat, you're in the right place. Behind the code and the pixels is the team. From all over the world, with diverse talents and skills, we're building something incredible – together!

If you feel like this is the right opportunity for you, press play!

We are an equal opportunity employer.

>>> Click on Apply Now to be taken to the application page.