We are Warner Music Group, home to a broad roster of new stars and legendary artists through a collection of the best-known record labels in the music industry including Asylum, Atlantic, Big Beat, Canvasback, East West, Elektra, Erato, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Spinnin’, Warner Records, Warner Classics, and Warner Music Nashville, as well as Warner Chappell Music, one of the world's leading music publishers, with a catalog of more than one million copyrights worldwide.
For more than four decades, WMG has been an industry-leading force in providing a world-class array of services designed to help artists and labels grow their careers and their businesses. Artist & Label Services is the umbrella for WEA (Warner-Elektra-Atlantic) – the pioneering WEA distribution and marketing network – and Alternative Distribution Alliance (ADA) – the groundbreaking global distribution company for independent artists and labels.
We currently have a fantastic opportunity to join our innovative and highly sought-after Warner Music Artist Services team at WEA, Warner Music Group’s distribution division.
A little bit about our team:
The Customer Service team provides support to consumers who purchase online from the artist websites.
Why this could be your next big break:
The Customer Service Coordinator will respond to customer email through the Help Spot web-based application. Answer questions regarding order status, payment, product, promotions, technical problems, or the shopping experience. Respond to customer inquiries ensuring that all the all necessary information is provided to meet the customer’s needs and resolve the issue. This may require collaboration with other departments, or escalation of the issue according to established standard operating procedures.
Here you’ll get to:
Rockstar candidates will be able to:
It would be music to our ears if you also had:
Why join us?
Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.
It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music, every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.
Consider a career at WMG and be a part of one of the biggest forces in music today.
>>> Click on Apply Now to be taken to the application page.