Job Summary 

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.  

We are currently seeking a Systems Engineer to be a key member of our Operations Center.  

You will operate within a global “follow the sun” framework, coordinating your workday during business hours in the Australian time zone. 

You will apply your server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. In addition to having good technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.  

Job Functions 

• Diagnose and solve problems, frequently under time constraints and business pressure  

• Contribute to detailed capacity and performance analysis  

• Work with vendors and global/regional IT groups to resolve problems in a timely manner  

• Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication  

• Monitor infrastructure operational alerts e.g., environmental, server performance and devices and escalate as necessary   

• Maintain high quality process and procedure documentation  

• Maintain and implement high quality operational standards, processes and procedures  

• Maintain redundancy, backup and recovery processes, and disaster recovery procedures  

• Maintain & enhance knowledge of key technologies  

• Monitor and tune systems to identify and eliminate issues and potential bottlenecks  

• Participate in developing automation to reduce the time spent on routine tasks  

• You will be part of a Mon-Sun roster, where office work is required on weekends 

• Prepare, update and provide progress on support tickets when handed off to the next region 

Job Requirements 

Essential:  

• Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)  

• Strong knowledge of virtualization technology (VMware, Hyper-V)  

• Must possess strong people skills and the ability to be both diplomatic and firm  

• Familiarity with operating system administration and tools including Microsoft, Mac OS X, and Linux  

• Experience with scripting to develop automation and reporting  

• Exposure to managing large cloud server infrastructure on AWS and/or Azure  

• Communicate clearly in both the written and verbal mode to technical and non-technical audiences  

• Manage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneously  

• Customer and service delivery oriented  

• Be an excellent and creative problem solver  

• Knowledge of Infrastructure as Code  

Desirable:  

• MCSE and/or Linux certifications preferred  

• Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging  

• Familiarity with Systems Reliability Engineering principles, automation, and AI  

• Experience in service management  

• International experience is beneficial. Additional languages a plus.  

Education:  

• Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience.  

• AWS, MCSE, other professional certifications   

• ITIL Foundation Certification strongly desired  

Universal Music Group is an Equal Opportunity Employer.  

Diversity & Inclusion 

At Universal Music we are committed to fostering diversity and inclusivity as an equal opportunity employer. We encourage applicants from all backgrounds to apply for our roles regardless of their gender, race, ethnicity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. We also encourage people from all cultural backgrounds to apply, including First Nations people. It is through our diversity and inclusivity that we bring together different perspectives, enhancing our creative and evolving workplace. Music is Universal. 

Disclaimer 

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.