Membership and Customer Engagement Manager

  • Roundhouse
  • London, UK
  • Oct 14, 2019
Full time Communications Customer Service Marketing

Job Description

Roundhouse is one of the most incredible live performance spaces in the world where the biggest names in music, theatre, circus and spoken word take to the stage every day. The Roundhouse is also a hub of inspiration where artists and emerging talent create extraordinary work and where young people can grow creatively as individuals.

The Membership & Customer Engagement Manager will use customer insight to deliver targeted communications that will be activated across a wide range of campaigns, ranging from the marketing the lower tier of membership (£25 - £500), alongside focused member acquisition and retention campaigns, customer engagement and lifecycles and focused communication strategies supporting the organisations ambition to increase the commercial success of our events, space, F&B offering and facilities to invest back in to our work with young people.

The post holder will be a confident customer loyalty and CRM expert, with the ability to meet targets whilst developing relationships across the organisation and with the membership to ensure on-going success.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one, due to the nature of the role.

For more information please download the full job description (Click on Apply now to be taken to the application page) and if you feel you have the skills and experience we are looking for, please submit your application by midnight, 20th October.

Contract: Permanent
Hours: 40 hours per week
Salary: £30,000-£35,000 (dependant on experience)
Interviews: 24th October 2019

All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months.

>>> Click on Apply Now to be taken to the application page.