Account Manager

  • Xceed
  • WeWork offices, Carrer de Tànger, 86
  • Sep 05, 2019
Full time Account Management Customer Service Ticketing

Job Description

Who we are

Xceed is a venture-backed startup headquartered in Barcelona, on a mission to facilitate the interaction of people and businesses around entertainment experiences and transforming the way millions of people access nightlife events worldwide. 

Who you are  

We are seeking an ambitious and goal-oriented profile with a strong interest in music, events and clubbing culture to manage, retain and develop relationships with our portfolio of clients (clubs, festival, organisers, etc..).

As part of an exciting and growing team, you will be responsible for servicing a portfolio of key customers and promoters as well as identifying new business opportunities globally. 

Ideally, you will have experience within the events and ticketing industry, whether it be on the promoter side or at a ticketing company.

It’s extremely important for you to have gained vast experience in managing client relationships and accounts, as well as your ability to speak multiple languages!

What you will do  

  • Manage the existing portfolio of customers, focusing on their retention and satisfaction
  • Work closely with the sales team to onboard and train new customers
  • Create tutorials and how-to guides to help customers to use The Nightgraph in the best way possible for their business
  • Identify new business opportunities within the existing portfolio of customers
  • Be the point of contact and liaison between organisers, clubs, festivals and Xceed
    - Support our B2C customer care, especially when our main B2C account manager is not at work
  • Provide specific reports on data that customers require (due to this, analytical and numerical skills are important)
  • Work closely with the marketing team to coordinate marketing activities for our customers


What we are looking for

  • A nightlife expert (especially as relates to the underground scene)
  • In-depth knowledge of the ticketing and clubbing industries
  • Proactive attitude and ability to multi-task
  • Flexibility with regards to your availability (often you may be contacted by organisers at time of events during evenings and weekends)
  • Great problem-solving ability and an eye for detail 
  • Excellent communication skills with the ability to sell and convince
  • Fluent in English and Spanish, additional languages will be a bonus
  • Ability to master the use of the software 
  • Good skills in G Suite and Microsoft Office (especially Excel)

Bonus points for

  • Fluency in Italian/French/Portuguese/German
  • Notions of Digital and Social Media Marketing
  • Knowledge of the Adobe Suite

Our principles

  • Moderation is fatal
  • Taste everything
  • Have no plan B
  • Inspire
  • Don’t ask if the party is going to be fun

Why Xceed will be your favorite team

  • Transparent, dynamic and fun company culture with linear management and short decision-making lines 
  • A hardworking, curious and passionate team that is also friends outside the working hours 
  • Casual, young and multicultural mindset 
  • Ticket Restaurant (a restaurant card) 
  • Flexible working hours with the possibility of remote office several times per month 
  • A completely new, trendy and luminous office located at 22@ - The Innovation District of Barcelona 
  • A premium WeWork membership – access any WeWork office around the world 
  • Free breakfast every Monday, free coffee, tea, and beer all week 
  • Happy Hour every Thursday 
  • Yoga, external speakers, and other activities in the building 
  • Relax areas, table football & a rooftop terrace 
  • Free tickets for every party in town 
  • Team Getaways & other team activities 
  • Autonomy, vast opportunities to learn and grow 
  • Space to give your ideas and experiment 

At Xceed we offer equal opportunities - all qualifying applications will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.