Client Onboarding Manager

  • FUGA
  • Amsterdam, Netherlands
  • Aug 30, 2019
Full time Account Management

Job Description

FUGA seeks an Onboarding Manager for our Client Services team - Record Labels and Music Services in our Amsterdam HQ.

FUGA a leading digital music distribution platform headquartered in Amsterdam, is currently looking for an Onboarding Manager to support our global client base. You will join the main Onboarding hub in our HQ and will be the first point of contact for record labels and online music services that use our software to distribute music. 

What you do:

In addition to being a front-facing liaison with partners and clients, your responsibilities will include investigating, solving, and escalating issues within our client services team. Main components of job are: 

  • Train those new clients in using the FUGA system

  • Guide them in migrating their back catalogue to the FUGA system

  • Be a point of contact for our clients and digital service providers

  • Investigate, troubleshoot, and (where possible) solve technical and content related issues

  • Provide email and phone support

  • Escalate issues appropriately and communicate effectively with internal teams

  • Create support documentation, training guides and procedures

  • Test software improvements and bug fixes

Requirements

Who you are:

You are tech savvy, communicative and have experience dealing directly with customers. Some of the core qualities and capabilities we feel are required for this role are: 

  • 2 or more years of experience in a client facing support role

  • Independent worker / thinker / planner

  • Excellent communication and analytical skills

  • Tech savvy

  • Motivated to develop ones skill base

  • Analytical and investigative

  • Organized and comfortable tracking and prioritizing multiple issues

  • Able to work under (time) pressure

  • Comfortable working in an AGILE environment

Even better 

We would be thrilled to have someone that is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you:  

  • Have music industry experience in digital operations

  • Know how FUGA or a similar music delivery platform works

  • Understand music metadata issues

  • Knowledge of the digital music consumer landscape 

  • Knowledge of MySQL an advantage, but not essential

  • Are passionate about music 

  Who we are

  • Small, enthusiastic team and a growing company with strong ambitions

  • International business environment, colleagues and clients around the world with diverse backgrounds in music and tech

  • Egalitarian, transparent environment with career growth opportunities

  • Part of a dynamic industry: technology, media and entertainment

Company 

Founded in 2006, FUGA builds software and provide services for the digital music industry. We have an extensive and growing international network of clients and partners. Our HQ is in Amsterdam, the Netherlands, with offices in New York, London and Rome.

We operate at the heart of the music industry with clients such as Tommy Boy, Ultra Records, Curb Records, Spinnin' Records, Armada Music, Epitaph, Domino Recording Company and more. FUGA connects these record labels, artists and distributors with online stores such as Spotify, iTunes, and Apple Music. By doing so, FUGA enables its clients to optimize their business processes and successfully execute their strategy. FUGA's products & services provide a complete ecosystem for the digital product cycle. Clients manage, distribute and promote their music and collect on their revenue.